Representative Associate-Customer Serv

Westlake offers you the potential to enrich your work life and career experience in an entrepreneurial environment. We work together to enhance peoples' lives through our products and presence in the communities in which we operate.​

SUMMARY

This position provides administrative assistance in the Customer Service Department which includes providing customer service duties to all accounts and adhering to all ISO and SOX requirements.

DUTIES AND RESPONSIBILITIES

May include, but are not limited to, the following:

• Establishes and processes customer orders from receipt to delivery and inputs data into SAP.   Communicate with the plant and sales personnel on product availability, shipment date and price.
• Monitor inventory levels at designated terminals to supply bulk trucks to customers.
• Coordinate all standard and emergency truck shipments to meet customer needs.
• Communicates daily by telephone and/or email with customers regarding placing orders and supplying information relative to their orders.
• Acts as liaison between sales and customers to ensure availability of product and validates plant production volume schedules.
• Researches bills-of-lading for shipment discrepancies which involves tracking of documents to identify problems.  Makes decision on resolution of shipment problems and contacts the appropriate customer, sales, accounting and plant representatives.
• Processes all documentation required for each shipment.
• Monitors the railcar movements, timely shipments and creates a weekly status report for key accounts.
• Work with sales and management on complaint resolution upon receipt from plant. 
• Create new customers and maintain relevant information for existing customers in Master Data.
• Work with the Traffic department on delayed and lost railcars.  Communicate issues to sales personnel for resolution.
• Go over forecasted orders against actual orders on the books with sales continuously throughout the month.
• Ensure all SOX requirements are met.
• Comply with all Company policies and procedures. 
• Fully support Company goals of continuous improvement and operational excellence at strategic and tactical levels including reviewing area of responsibility for improvement opportunities to initiate projects or communicate ideas to management as well as active participation on project teams.
• Any additional responsibilities or tasks as assigned.

EDUCATION, EXPERIENCE AND QUALIFICATIONS

• B.S. or Associate’s Degree preferred.  High School graduate or equivalent required. 
• 3 years of progressive experience in the customer service and/or marketing areas preferred. 
• Candidate must have good computer skills. SAP experience preferred.
• Strong communication skills are required. 
• Must be detailed oriented. 
• Must be able to work in a pressured environment with rigid deadlines, and be willing to work overtime when required.

PHYSICAL DEMANDS

While performing the duties of this job, the employee is frequently required to sit; stand; walk; use hands to touch, handle, or feel; reach with hands and arms; and talk or hear.  The employee is occasionally required to stoop, kneel, or crouch.  The employee must regularly lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

The noise level in the work environment is usually moderate as normally based in an office.  Some of the work may be required in the operating units which can require usage of required PPE including safety glasses, hearing protection, etc.  May also result in exposure to outside elements and may require usage of stairs and elevators. Travel including air travel or auto travel may occasionally be required.

Westlake is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any characteristics protected by applicable legislation.

If you are an active Westlake employee (or an employee of any Westlake affiliates), please do not apply here. You will apply via the Jobs Hub application in Workday.