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Top Customer Success Jobs in New York City, NY
The Mid-Market Customer Success Manager at Overjet is responsible for managing mid-market accounts, driving client success during pilots, and enhancing customer relationships. This role involves strategic guidance to clients, focusing on expansion and user engagement, while utilizing data to track KPIs and satisfaction. Experience in management consulting and a willingness to learn about AI and dentistry is desired.
The Senior Technical Customer Success Manager is responsible for managing customer relationships, ensuring successful adoption of products, and bridging communication between customers and internal teams. Key responsibilities include providing support, analyzing data for optimization, and documenting customer feedback for product improvement.
As a Product Services Agent, you will provide customer support through Zendesk, monitor products during live events, and perform testing on digital fan engagement games. This role involves interacting with users to address queries and escalate technical issues as needed.
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The Senior Health & Science Specialist will drive disease awareness and increase patient starts for ATTR-CM by engaging with healthcare providers across multiple specialties. Responsibilities include developing territory business plans, utilizing advanced selling techniques, and coordinating with other teams to enhance customer experience while adhering to compliance regulations.
The Customer Success Manager II at Toast serves as the main point of contact for SMB customers, focusing on relationship building, driving customer satisfaction, and leveraging a deep understanding of Toast’s products to enhance product adoption and retention.
As a Senior Client Success Manager, you will enhance relationships with high-priority accounts, ensuring SaaS retention and advising clients on fraud and risk management. Responsibilities include managing account portfolios, tracking retention metrics, identifying churn risks, presenting business reviews, and collaborating with product teams based on client feedback.
The Luxury Sales Manager will lead a team in a showroom to drive sales performance and enhance customer experiences. Responsibilities include mentoring staff, analyzing sales data, implementing operational improvements, and maintaining high customer service standards.
The Customer Success Specialist will onboard and educate users on the product, communicate new features, gather feedback, and execute user adoption strategies. The role aims at minimizing user churn by supporting clients throughout their lifecycle, from pilots to renewals, while collaborating closely with the Product Management team to relay user feedback for product development.
As a Client Success Manager, Enterprise, you will empower providers to maximize the value of Zocdoc by proactively engaging key stakeholders, driving their success in the Zocdoc marketplace, and delivering data-driven insights. You'll serve as a trusted advisor, collaborate with cross-functional teams, and lead customer conversations around product developments and best practices.
The Senior Compliance Specialist will guide product and technology teams on privacy and compliance matters, develop due diligence materials, and address product compliance inquiries. The role requires reviewing product designs for compliance risks and researching privacy regulations.
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