Top Customer Success Jobs in New York City, NY

The Legal Compliance AI Specialist will work with Content, Legal, and Executive teams to design AI compliance solutions, automate regulatory analysis, assess compliance risks, and support both customers and internal teams with legal alignment. This role requires strong organizational and communication skills along with a keen interest in LLMs and automation.

As a Client Services Digital Associate at Applecart, you will coordinate marketing, communications, and digital advertising campaigns for prominent clients. You will manage project timelines, communicate with stakeholders, and prepare client deliverables, ensuring operational excellence throughout the campaigns and remaining updated on digital marketing trends.

As a Customer Success Manager at Bombora, you will build and maintain strong relationships with customers, monitor their health and satisfaction, drive product adoption, and collaborate with cross-functional teams to enhance customer experience and success.

As a Customer Success Manager at Justworks, you will develop relationships with customers to drive their success on the platform, ensuring satisfaction through proactive engagement and communication. You will also identify new revenue opportunities while acting as a liaison between customers and Justworks, and provide expert guidance on products and services.

The role entails leading solution development for B2B Payables, collaborating with sales teams, and acting as an advocate for client needs. Responsibilities include delivering innovative product solutions, supporting sales strategies, and generating insights to enhance business. The position requires strong technical expertise in the payments sector and effective communication with clients to refine solutions and relay feedback to product teams.

The Support Specialist is responsible for managing inbound communications from borrowers, addressing account needs, and documenting interactions using ZenDesk. The role focuses on improving contact center processes, adhering to regulations, and gathering user feedback for product improvements while maintaining a high level of customer service.

The Client Success Lead serves as the primary point of contact for business segment leadership to manage and align marketing initiatives with business objectives. Responsibilities include relationship management, execution accountability, resource planning, performance reporting, and platform partnership to ensure a seamless delivery of marketing campaigns.