Top Customer Success Jobs in New York City, NY

As the Global Leader of the Customer Success team at Imply, you will drive customer success strategies, oversee renewals, and lead a global team of CSMs. Your role includes managing customer relationships, enhancing business outcomes, and collaborating with cross-functional teams to ensure customer satisfaction and engagement.

The Onshore Customer Support Specialist will improve the customer experience by managing escalated support cases and engaging with customers across multiple channels. Responsibilities include educating customers on products, ensuring compliance, and collaborating with internal teams to resolve issues and enhance processes.

The Strategic Customer Success Manager will manage key customer accounts, drive engagement, analyze performance data, and ensure customer satisfaction. Responsibilities include onboarding, training, and acting as a primary contact to foster client relationships and facilitate seamless communication between stakeholders.

The Onboarding Associate will facilitate the onboarding of primary care practices to the Elation platform, manage project schedules, ensure data transitions from previous EMRs, and collaborate with internal teams for successful customer integration.

The Account Supervisor at Seer Interactive will manage enterprise client accounts, collaborate with internal teams across various digital marketing disciplines, and drive strategies based on client goals. This role focuses on client retention, revenue growth, and effective communication among team members and clients, ensuring a holistic approach to marketing solutions.

As a Technical Support Engineer, you will assist customers by diagnosing and troubleshooting software issues, managing ticket escalations, and providing enterprise-grade technical support. You will document troubleshooting steps and create knowledge base articles, while simultaneously building expertise on Legion's products and facilitating communications between customers and the engineering team.

The Implementation Specialist at Amino Health is responsible for managing customer onboarding by developing implementation plans, gathering requirements, and ensuring timely launches. This role requires collaboration with various teams, providing expert guidance, and improving processes for customer satisfaction.