Implementation Specialist

Reposted 21 Days Ago
Hiring Remotely in USA
Remote
Junior
Healthtech • Pharmaceutical
The Role
The Implementation Specialist at Amino Health is responsible for managing customer onboarding by developing implementation plans, gathering requirements, and ensuring timely launches. This role requires collaboration with various teams, providing expert guidance, and improving processes for customer satisfaction.
Summary Generated by Built In

Implementation Specialist

Salary: $75,000/year

At Amino Health, we are committed to simplifying the complexities of the healthcare system and employer-sponsored health plans. We provide an intuitive healthcare navigation platform that empowers individuals to find in-network healthcare providers, understand and utilize all available benefits, and make informed healthcare decisions by providing insights into the cost and quality of care.

We are seeking an Implementation Specialist to join our Customer Success team. This role will be crucial in ensuring an efficient and positive customer onboarding experience for our Channel Partners. You will be responsible for understanding customer requirements and managing the end-to-end technical onboarding process. By working closely with customer success, product management, and engineering teams, you will ensure timely and successful customer launches. The successful candidate will possess a combination of technical proficiency, project management skills, and a customer-centric mindset.

Key Responsibilities:

  • Implementation Planning: Develop, maintain, and execute comprehensive implementation plans tailored to customer needs and product capabilities.
  • Expert Guidance: Act as a subject matter expert on the product and implementation process, providing best practice recommendations to internal and external stakeholders.
  • Requirements Gathering: Gather, review, and document customer requirements, ensuring contractual obligations are well-defined.
  • Technical Tasks Management: Manage technical implementation tasks such as enrollment file configuration, Single Sign-On (SSO) setup, and medical plan/network information input.
  • Collaboration: Coordinate with external vendors and partners to ensure smooth implementation processes.
  • Process Improvement: Continuously refine the implementation process to optimize timelines, accuracy, and customer satisfaction.  This role has a large impact in building confidence and trust with our Channel Partners.
  • Communication: Provide clear, consistent project status updates to all stakeholders, maintaining transparency throughout the project lifecycle.
  • Plan Renewals: Lead the plan year renewal process, with a high-volume workload expected during peak periods (typically during Q4).
  • Quality Assurance: Conduct thorough Quality Assurance (QA) and User Acceptance Testing (UAT) to validate system settings and network configurations.

Required Qualifications:

  • 3+ years of experience in project management, solutions consulting, or a related field.
  • 3+ years of direct experience in a customer-facing role, managing customer implementation and onboarding.
  • Strong ownership mindset with the ability to work independently and manage multiple projects simultaneously.
  • Excellent communication skills, both written and verbal, with the ability to convey complex information clearly.
  • Ability to manage customer tasks and ensure all necessary materials are gathered on time to support successful onboarding.
  • Proficient in using software tools for project management and productivity (Google Suite, Hubspot, Notion or similar).
  • Strong competencies in analytical problem solving, project management, and strategic planning.
  • Candidate must live in one of the following states: CA, CO, DE, FL, IL, NV, NJ, NY, OH, PA, SC, TN, UT

Preferred Qualifications:

  • Experience in the healthcare or benefits technology space.
  • Familiarity with health insurance, benefits administration, or related industries is highly desirable.
  • Previous experience in a SaaS (Software as a Service) organization.

Why Amino Health?

Join us in making healthcare navigation simpler and more transparent. At Amino Health, you will have the opportunity to make a meaningful impact by ensuring our customers experience seamless transitions onto our platform, improving healthcare decision-making for thousands of individuals.

Top Skills

Hubspot
Notion)
Project Management
Software Tools (Google Suite
Solutions Consulting
Get Personalized Job Insights.
Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company
San Francisco, California
72 Employees
On-site Workplace
Year Founded: 2013

What We Do

We are Amino Health, the leading data-driven healthcare guidance platform that makes it easy for plan members to navigate their unique benefits to find proven, trustworthy care for their specific needs.

Partnering with health plans, third-party administrators, benefits administrators and concierge care vendors, Amino connects members to high-value providers and facilities at three times the rate of the baseline population, driving cost savings, increased member satisfaction, and improved health outcomes

Similar Jobs

Applied Systems Logo Applied Systems

Customer Implementation Specialist

Cloud • Insurance • Payments • Software • App development • Big Data Analytics
Remote
Hybrid
2 Locations
2857 Employees
Remote
United States
80 Employees
55K-70K Annually

Reliance Matrix Logo Reliance Matrix

Implementation Specialist II

Insurance • Financial Services
Remote
11 Locations
1286 Employees

Olo Logo Olo

Implementation Specialist - Menu

eCommerce • Food • Software
Remote
2 Locations
735 Employees
55K-74K Annually

Similar Companies Hiring

Zealthy Thumbnail
Telehealth • Social Impact • Pharmaceutical • Healthtech
New York City, NY
13 Employees
Cencora Thumbnail
Pharmaceutical • Logistics • Healthtech
Conshohocken, PA
46000 Employees
Stepful Thumbnail
Software • Healthtech • Edtech • Artificial Intelligence
New York, New York
60 Employees

Sign up now Access later

Create Free Account

Please log in or sign up to report this job.

Create Free Account