Top Customer Success Jobs in Nashville, TN

The Sr. Customer Success Manager is responsible for managing renewals and retention strategies for Pilot’s customers. They will analyze customer data, drive optimal outcomes to reduce churn, and ensure a smooth customer journey by advocating for customer needs internally. The role involves proactive communication, contract negotiations, and cross-functional collaboration to achieve revenue targets.

As a Customer Success Manager, you will build and shape the customer success function at Haus, serving as the primary contact for customers, advising them on best practices, and driving platform adoption. Your role includes establishing processes, collaborating with product teams, and maintaining customer satisfaction and retention.

The Head of Customer Success will lead the Enterprise Customer Success team, focusing on engagement and growth for large non-profit customers. Responsibilities include developing workflows, mentoring team members, executing growth strategies, and building relationships with executive stakeholders to drive ROI for clients.

The Customer Success Specialist at Cala Health engages with users of their products, providing training and support to ensure maximum value. Responsibilities include building relationships, educating customers, documenting interactions, and collaborating with marketing and product development.

As a Senior Manager of Customer Success at SOCi, you will lead and mentor a team of Customer Success Managers to enhance customer experiences and maximize the value of SOCi's SaaS platform. Responsibilities include overseeing customer success initiatives, managing enterprise-level client relationships, collaborating with various departments, and refining processes to ensure retention and growth.

As a Customer Success Manager, you'll act as the primary contact for clients, ensuring they understand and utilize Insider’s technology effectively. You’ll build key relationships, monitor customer adoption, and provide strategic feedback on market trends. Overall, your role will focus on enhancing customer satisfaction and aligning product offerings with client needs.

The Sr. Manager of Customer Success will lead customer engagement, enhance team performance, and ensure exceptional service. Responsibilities include coaching teams, monitoring KPIs, and collaborating cross-functionally to improve customer journeys and retention. This role emphasizes strategic leadership in managing customer success initiatives.

The Client Success Executive will manage client relationships at Altera, ensuring client satisfaction and success by aligning organizational strategies, reviewing objectives, and tracking performance metrics. Responsibilities include strategic planning, identifying opportunities for value, and resolving client issues while promoting improvements and client adherence to best practices.

As a Digital Customer Success Manager at Alcon, you'll lead customer onboarding, manage relationships, provide training on digital health solutions, advocate for customer needs, monitor success metrics, and collaborate with sales and product teams for improvements.

The Senior Customer Success Associate is responsible for managing customer relationships, developing success strategies, analyzing performance metrics, and ensuring program success through tailored initiatives. The role involves collaboration with various internal teams and building trusted relationships with client stakeholders to support account growth and renewal discussions.

The Senior Customer Success Manager at Trellix will build strong relationships with clients to ensure they maximize the value of Trellix products. The role involves developing success plans, handling escalations, collaborating with Sales, and focusing on customer satisfaction and outcomes while facing cybersecurity challenges.

As a Customer Experience Manager at Alma, you will lead a team to enhance customer experiences by coaching team leads and specialists, analyzing operational bottlenecks, and fostering an inclusive culture. Your role involves collaborating with other teams to identify trends and improve processes for both providers and clients.

The Account Director at CommerceIQ will lead strategic initiatives to drive customer satisfaction and retention, manage complex relationships, and negotiate contracts. The role involves problem-solving to meet customer needs and leading cross-functional teams to deliver results. The director will also analyze customer metrics to improve engagement and serve as a thought leader in the CPG and e-commerce sectors.

As a Customer Success Manager at Attentive, you will foster relationships with strategic customers, oversee programs, conduct accurate revenue forecasting, and identify opportunities for growth by consulting on the use of Attentive's products. You will work collaboratively with internal teams to ensure client satisfaction and retention.

The Principal Program Manager will enhance the Digital Customer Success experience for over 32,000 customers by creating scalable systems and leveraging data insights. The role involves collaborating with numerous cross-functional teams to drive digital initiatives and improve customer satisfaction through effective program management and strategy design.

The EDI On-boarding Customer Success Manager will oversee the onboarding process for customers, utilizing EDI solutions, ensuring effective integration and communication with customers throughout the process. Responsibilities include managing project timelines, providing training, and acting as a customer advocate, while collaborating with various internal teams to enhance customer experience.

The Customer Success Manager at Alloy Automation will oversee the end-to-end customer experience, focusing on onboarding, technical education, and long-term growth strategies. The role involves coordinating with revenue and product teams, solving technical issues, and fostering a feedback loop to enhance the platform's future development.