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Top Customer Success Jobs in Memphis, TN
Fitness • Healthtech
The Client Success Manager at Sharecare will manage client relationships, ensuring satisfaction and retention, while identifying upsell opportunities. Responsibilities include tracking financial standings, managing projects, and collaborating with internal teams. This role requires strong communication skills and a focus on strategic planning to enhance client experiences and drive growth.
Top Skills:
Cloud Saas Based SolutionsMS OfficeSalesforceWeb Applications
Information Technology • Internet of Things • Software • Virtual Reality
The Premier Support Manager oversees technical interactions among Support, Engineering, and Product teams to ensure a cohesive support experience for customers. Responsibilities include managing customer relationships, communicating statuses of escalated issues, running review meetings, and delivering technical best practices and support processes.
Top Skills:
.NetHTMLJavaJavaScriptPaasPHPProject ManagementSaaSSalesforce AdministratorSalesforce Advanced AdministratorWeb ServicesXML
Insurance
The Senior Claims Examiner manages complex insurance claims, analyzes policies, negotiates settlement values, and provides superior customer service. They engage with various stakeholders, monitor claims inventory, mentor junior examiners, and ensure compliance with insurance regulations.
Top Skills:
Insurance Claims HandlingProperty & Casualty Insurance
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Healthtech • Software
The Senior Manager, Customer Implementation will lead the implementation consulting team, ensuring effective integration of software solutions within customer environments. This position involves developing implementation strategies, managing team performance, collaborating with cross-functional departments, and ensuring high customer satisfaction through successful software deployment.
Top Skills:
AsanaCrm SystemsHealthcare SoftwareJIRAProject Management ToolsSalesforce
Edtech
The Veterans Certification Specialist certifies Veteran education benefits, aids students with applications, ensures compliance with federal/state regulations, and provides exceptional customer service. This role involves liaising with various university departments and federal/state offices, maintaining accurate records, and promoting educational benefits to the university community.
Top Skills:
Database ProgramsEllucian ColleagueMS OfficeVa Enrollment ManagerWeb-Based Programs
Legal Tech • Social Impact • Software
The Director of Customer Success will build and lead the Customer Success department, focusing on customer satisfaction, retention, and profitability. Responsibilities include developing customer success strategies, measuring KPIs, collaborating with teams, leading a Customer Success team, and conducting client reviews, while also traveling up to 30% for meetings and conferences.
Top Skills:
Account ManagementAnalytical SkillsCrm ToolsCustomer EngagementCustomer SuccessData-Driven Decision-MakingKpi MeasurementLeadershipStrategic Planning
Semiconductor
As a Technical Adoption Manager, you will assist customers in effectively adopting VMware Cloud Foundation by providing guidance and recommendations. Your responsibilities include collaborating with account teams, assessing technical needs, delivering technology roadmaps, and fostering long-term customer relationships to ensure their success with VMware solutions.
Top Skills:
Aria AutomationAria OperationsHcxInfrastructure SddcNsx NetworkingVmware Cloud FoundationVsphere
Healthtech • Social Impact • Transportation • Telehealth
The Device Support Specialist provides exceptional customer service by managing technical support inquiries via phone, email, and help desk systems. The role involves troubleshooting basic technical issues, documenting interactions, and collaborating with team members to resolve customer concerns. Focus is on understanding technology and educating clients about their devices.
Top Skills:
CommunicationCustomer ServiceDocumentationProblem-SolvingTechnical Support
Financial Services
As a New Business Case Manager at Pacific Life, you will provide exceptional customer service, operations support, and problem resolution. Your role includes gathering information about products, reviewing customer inquiries, and navigating multiple operational systems to resolve issues efficiently.
Top Skills:
Customer ServiceExcelMicrosoft OutlookMicrosoft WordProblem Resolution
Information Technology
The Senior Customer Engineer will serve as the primary technical support to customers, translating their requirements into product specifications for the R&D team. Responsibilities include participating in product design, ensuring product quality through testing, and providing technical support and troubleshooting. The role requires strong technical knowledge in 4G/5G technologies and networking, along with excellent communication skills for customer engagement.
Top Skills:
4G5GBatch ScriptingcontainersDockerLinuxNetworkingPcapQxdmShell ScriptingTcp/IpTest AutomationVirtual MachineWindowsWirelessWireshark
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