Top Customer Success Jobs in Memphis, TN

The Technical Product Support Analyst I provides technical assistance for ComplexCare Solutions products, responding to customer inquiries via phone, email, or chat, resolving issues, documenting communication, and maintaining compliance with policies and regulations.

As a Designated Technical Support Engineer at Glean, you'll provide proactive and reactive support to customers, helping with technical troubleshooting, issue resolution, and configuration of product features. You will maintain communication with customers, create runbooks, and drive improvement projects for better support experience.

The Enterprise Customer Success Manager at Edmentum is responsible for driving client renewal and growth through effective implementation strategies. This role involves managing client relationships, ensuring customer satisfaction, increasing program adoption, and collaborating with sales teams. Strong communication and leadership skills are essential for navigating complex educational environments and achieving customer outcomes.

As a Customer Support Specialist, you will provide exceptional service by assisting customers via email, chat, and phone, resolving inquiries, documenting interactions, and collaborating with product teams to enhance customer support. You will focus on educating users about the platform and identifying process improvements to optimize the customer experience.

The Customer Success Manager at Redis is responsible for building customer relationships, ensuring maximum value from the company's solutions, and driving customer satisfaction and retention. The role involves onboarding customers, identifying growth opportunities, delivering business reviews, and collaborating with cross-functional teams to enhance product usage and renew contracts.

The Senior Customer Success Manager at NICE Actimize will primarily handle post-sales relationships for strategic accounts, focusing on customer loyalty, satisfaction, and revenue retention. Responsibilities include facilitating renewals, enhancing customer satisfaction, conducting regular status updates, and identifying upsell opportunities while collaborating with internal teams to optimize service delivery.

The Support Representative will assist clients by addressing their needs through phone, email, and live chat interactions. Responsibilities include providing answers to product questions, building relationships with customers, and utilizing CRM software to deliver excellent support and service metrics. The role involves recommending products based on client needs and participating in training for personal development.