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Top Customer Success Jobs in Indianapolis, IN
The Customer Success Manager at SentinelOne is responsible for managing the customer lifecycle through a digital approach, addressing customer questions, and improving experiences. The role involves leveraging automation tools, advocating for customer needs, identifying upsell opportunities, and creating business reviews to showcase the company's value to clients.
The Field Tech Implementations Consultant will be the primary contact for troubleshooting and resolving technical issues in client environments, collaborating with various teams to support connectivity and peripheral devices, and ensuring smooth implementations and configurations for clients.
As a Deliverability and Compliance Specialist, you will ensure Kit's email deliverability, provide high-quality support for deliverability-related issues, and create educational content. You will monitor accounts for compliance, assist with audits, collaborate with the support team and product engineers, and engage with the community to enhance Kit's reputation in email deliverability.
The Onboarding Analyst at HYROS is responsible for setting up clients' sales tracking systems efficiently, requiring skills in HTML, marketing software, and customer success. The role provides opportunities for growth in a company that focuses on long-term employee development and high-profile clients.
The Technical Support Engineer II acts as the primary contact for Outset customers, providing technical and clinical support post-sales. They troubleshoot product issues, document resolutions in Salesforce, and collaborate with various teams to ensure customer satisfaction while adhering to process standards.
The Technical Support Engineer II serves as the primary contact for customers, providing technical and clinical support for Outset products. Responsibilities include troubleshooting customer issues, maintaining documentation, and collaborating with various teams to resolve challenges efficiently and enhance customer satisfaction.
As a Customer Support Manager, you will lead and grow a high-performing team, ensuring exceptional customer support for a digital experience and virtual events SaaS platform. You will manage performance, resolve critical issues, and build strong relationships across departments while maintaining customer satisfaction and adherence to SLAs.
As a Customer Support Manager, you will lead and grow our Customer Support team, ensure high customer satisfaction and 24/7 support, manage team performance, and handle escalations effectively for our digital experience and virtual events SaaS platform.
The Customer Support Manager will lead and grow the Customer Support team, ensuring top-tier customer experiences for SpotMe's digital events platform. Responsibilities include managing team performance, maintaining customer satisfaction, escalating critical issues, and building relationships across teams. Flexible work hours required for coordination between time zones.
The Customer Success Manager will manage and grow a portfolio of clients, serving as a trusted advisor and resolving issues proactively. This role includes onboarding clients, conducting business reviews, and proposing additional services to enhance client engagement and revenue growth.
The Operations Support Specialist ensures timely delivery of medical supplies, handles shipment issues, maintains communication with stakeholders, manages order entries in the CRYOPDP System, provides real-time updates on shipments, generates reports, and offers customer support. They also escalate issues and provide backup for the Operations Support Supervisor when needed.
As a Training Specialist, you will manage training for new and existing customers by developing and delivering training content both in-person and virtually, while collaborating with internal teams to ensure effective adoption of the Eleos platform. You’ll communicate with customers and track KPIs to enhance the training experience.
As a Carbon Technical Partner, you will manage customer support for Carbon’s innovative products, resolving technical issues while ensuring exceptional customer experiences. You’ll serve as the main contact for assigned customers, conduct training, diagnose issues, and communicate effectively across teams. The role requires flexibility and adaptability to meet customer needs amid a fast-paced environment, with up to 30% travel expected for training.
Top Companies in Indianapolis, IN Hiring Customer Success Roles
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