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Top Hybrid Customer Success Jobs in Austin, TX
The Senior Director of Customer Success at CertifID leads a team to enhance customer satisfaction and retention, developing scalable processes and optimizing customer engagement strategies to ensure successful outcomes for clients. This role emphasizes cross-functional collaboration and continuous improvement to achieve growth targets.
As a Workforce Management Senior Specialist, you will develop strategies, analyze data for staffing needs, collaborate across teams to enhance operations, monitor performance metrics, and mentor juniors. Your role will involve creating health reports for stakeholders and improving operational efficiency through precise communication and scheduling adjustments.
The Student Success Coach is responsible for supporting students from enrollment to graduation, fostering engagement, managing portfolios of students, addressing their needs, and collaborating with internal teams to enhance the student experience. They will also identify risks to ensure student success and participate in community events.
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As a Manager of Customer Success, you will lead a team of Customer Success Managers, manage client relationships, oversee customer implementations, and ensure customer satisfaction while mentoring and developing your team. You will collaborate across departments to drive the success of the organization and its clients.
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The Scaled Account Manager at Navan will establish strategic relationships with customers, respond to their requests, monitor account satisfaction, and drive revenue through renewals and upsells. They need to think critically to optimize processes and contribute to team feedback.
The Sr. Cloud Support Engineer will provide post-implementation support for SailPoint’s IdentityNow, collaborating with customers to resolve complex technical issues and ensure customer satisfaction, while also participating in training and knowledge-sharing initiatives.
In this role, you will define and execute a Customer Success operations strategy, focusing on process improvements, automation, and scalability. You will analyze onboarding processes, develop operational KPIs, and collaborate with cross-functional teams to enhance customer satisfaction. You'll also manage Customer Success tools and ensure the CS team is enabled to utilize them effectively.
The Customer Success Manager will onboard new enterprise clients, drive product adoption, manage customer relationships, advocate for customer needs, and identify upsell opportunities to ensure client satisfaction and retention in a SaaS environment.
The Sr. Client Services Manager at CNA develops and directs claim service strategies, manages relationships with clients, agents, and brokers, and ensures customer satisfaction through effective communication and service delivery. This role requires collaboration with various stakeholders to maintain competitive positioning and drive retention and cross-sell goals while customizing measurement tools for monitoring service effectiveness.
The Enterprise Field Representative is responsible for prospecting and closing new business within large enterprises, managing customer relationships, driving revenue growth, and implementing sales strategies. This role involves collaborating with internal teams, utilizing sales tools for tracking, and analyzing sales performance to enhance strategies.
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