Top Hybrid Customer Success Jobs in Austin, TX
The Manager, Customer Success Engineering will oversee the Customer Success Engineers, guiding technical engagement and strategies for customer satisfaction while driving team performance and cross-functional initiatives. This role encompasses operational management, personnel development, and collaboration with engineering and product management to enhance customer experience and value.
The Sr. Client Services Manager at CNA develops and directs claim service strategies, manages relationships with clients, agents, and brokers, and ensures customer satisfaction through effective communication and service delivery. This role requires collaboration with various stakeholders to maintain competitive positioning and drive retention and cross-sell goals while customizing measurement tools for monitoring service effectiveness.
The Enterprise Field Representative is responsible for prospecting and closing new business within large enterprises, managing customer relationships, driving revenue growth, and implementing sales strategies. This role involves collaborating with internal teams, utilizing sales tools for tracking, and analyzing sales performance to enhance strategies.
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As a Customer Success Manager, you will support Enterprise customers post-sale, addressing requests, driving engagement, and ensuring satisfaction with Cloudflare's solutions. You'll maintain product knowledge, foster relationships, coordinate business reviews, leverage customer data for retention, and work collaboratively with internal teams to drive customer outcomes.
The Strategic Customer Success Manager at SailPoint maintains client relationships to ensure satisfaction and success with SailPoint's products. Responsibilities include advising clients, monitoring account usage, updating management on performance, and identifying growth opportunities.
The Director of Client Success at Luxury Presence is responsible for leading client success strategies, mentoring the team, managing performance, collaborating with other departments, analyzing client data, handling escalations, and promoting client retention and advocacy, all to enhance the client experience and drive business success.
As a Customer Support Representative at ePayPolicy, you will troubleshoot and resolve customer issues through various communication channels, assist in onboarding, identify upsell opportunities, and enhance the knowledge base, all while delivering exceptional service in a fast-paced environment.
The Customer Relations Team Lead manages accounts receivable, overseeing a team to ensure timely completion of accounting tasks. This role builds relationships with sales teams and customers, tracks performance metrics, and develops processes for improved efficiency. Ongoing training and performance management of staff is essential, along with handling escalations and maintaining accurate invoicing.
As a Digital Customer Success Manager at Canva, you will enhance customer relationships by ensuring users derive value from products, managing renewals, and utilizing data to identify risks of churn. You'll implement scalable processes and engage with a portfolio of accounts to improve retention rates.
The Customer Success Manager will enhance customer experience in healthcare by developing strategic relationships, executing account planning, driving product adoption, managing any customer issues, and reporting customer health to leadership. They will support customers in maximizing the value of Iodine Software products and advocate for enhancements.
Top hybrid Companies in Austin, TX Hiring Customer Success Roles
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