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Top Hybrid Customer Success Jobs in Austin, TX
As an Enterprise Customer Success Manager, you will manage 25-35 enterprise customers, focusing on driving revenue retention and increasing product adoption. Responsibilities include crafting success plans, establishing key relationships, and analyzing data to enhance customer engagement and satisfaction.
The Senior Director, Client Experience will oversee Client Operations and Project Management, driving process improvement initiatives. They will manage team performance, improve client satisfaction, analyze processes, and implement Lean strategies. Responsibilities also include communication with executive teams and leading operational health of programs to ensure efficiency and quality improvements.
As a Technical Success Manager, you will support enterprise-level clients by resolving technical issues, providing consultative guidance, and leading client meetings. You will troubleshoot cases involving code integration, data validation, and configuration updates while communicating complex technical concepts to diverse audiences. Additionally, you will maintain client-facing documentation and proactively identify potential issues affecting multiple clients.
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As a Senior Customer Success Manager, you will champion customer advocacy, oversee onboarding processes, and develop retention and growth strategies. You'll collaborate cross-functionally with teams to enhance the customer journey and ensure satisfaction and engagement with product offerings.
Top hybrid Companies in Austin, TX Hiring Customer Success Roles
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