Top Customer Success Jobs in Detroit, MI

The Client Success Manager is responsible for managing relationships with OneMagnify clients, ensuring satisfaction and growth. Key duties include collaborating with teams, analyzing data for improvements, onboarding new clients, and advocating client needs. The role involves leading teams, meeting financial goals, reporting on project performance, and cultivating client dynamics while driving client satisfaction and delivering project value.

As a Premier Insurance Specialist, you will liaise between field staff and product companies, ensuring accurate and timely service for clients. Your role will involve communication management, tracking policy placements, providing underwriting support, and handling service questions. You will also learn insurance products and processes while supporting a team atmosphere.

The Insurance Referral Specialist serves as the primary contact for patient referrals, coordinating appointments and insurance authorizations. Responsibilities include managing communication with patients and healthcare providers, facilitating seamless transitions of care, and ensuring all documentation is uploaded for review. Exceptional customer service and organizational skills are essential in this role.

The EHS&S Training Specialist at JR Automation will manage safety training, develop training programs, oversee recordkeeping, and coordinate logistics for training sessions. The role involves assessing training needs, maintaining compliance with safety regulations, and enhancing safety culture within the organization.

The Customer Service Representative is responsible for providing exceptional service as the first point of contact for customers, answering questions, handling complaints, and taking orders. They assist customers professionally, coordinate service requests, provide product information, and support billing needs, while striving to meet department metrics.

The Correspondence Specialist reviews and sorts claims correspondence from clients, manages the database of requests, ensures confidentiality of PHI, and meets departmental metrics. Responsible for requesting medical records and responding to client inquiries, the role requires strong organizational and problem-solving skills.

As a Research Contracts Specialist II, you will negotiate and prepare clinical research study contracts for Huron's clients. This role requires time management skills, exceptional writing abilities, and expertise in drafting client-ready documents. You will work on various contracts concurrently and collaborate with clients to ensure compliance with contract terms and verbiage.