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Top Customer Success Jobs in Detroit, MI
As a Customer Success Manager at Drata, you will drive customer satisfaction by building strong relationships, increasing product adoption, and supporting customer journey towards compliance. Your role includes engaging with data to identify value opportunities, conducting regular meetings with customers, and collaborating across teams to optimize their experience and success with Drata. You will act as a trusted advisor, ensuring that customers achieve their compliance goals and realize continuous value.
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The Customer Service Representative will assist Garner members with their healthcare needs through phone, chat, and email. Responsibilities include educating members, managing inquiries, documenting processes, and relaying feedback to improve services while maintaining a detail-oriented understanding of health benefits and insurance.
The Client Services Manager oversees centrally managed accounts across APAC and EMEA, providing operational support, customer relationship management, training, and resolving escalated issues. This role involves leading a global support team, preparing performance reports, and driving continuous improvements while managing multiple teams in a remote setup.
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As a Customer Support Associate at Squarespace, you will handle customer inquiries through live chat and email, ensuring timely and efficient resolution of issues related to accounts and billing. You will need to demonstrate strong written communication skills and achieve targets in quality and customer satisfaction while staying updated on product features.
The Technical Account Manager (TAM) is responsible for establishing post-sales relationships with EDB's complex customers, providing technical leadership on Postgres initiatives, and ensuring positive customer experiences. The role involves consultative engagement, assisting with strategy development, and coordinating internal and customer teams to maximize the value of Postgres investments.
The Customer Success Manager will manage a portfolio of SaaS clients, ensuring net retention and satisfaction. They will communicate effectively with C-suite executives and leverage project management skills while working in a fast-paced environment. Familiarity with Salesforce and various web technologies is essential, with experience in specific tools like Asana and ChurnZero as advantageous.
The Product Support Representative provides technical support for Dropbox products, communicates customer issues, and documents recurring issues. The role requires strong communication skills and the ability to troubleshoot desktop operating systems. Representatives are expected to meet KPI targets and provide customized recommendations to maintain customer satisfaction.
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As an Underwriter, you will assess medium to complex risks in commercial insurance, make decisions based on underwriting guidelines, and provide customer support. Your role involves building strong relationships with partners, maintaining industry knowledge, and managing the risk portfolio while resolving inquiries and providing technical assistance.
The Senior Client Success Manager will lead client-facing activities for insurance clients, ensuring growth, profitability, and satisfaction. Responsibilities include managing partnerships, overseeing financial performance, influencing internal stakeholders, and delivering insights based on key performance indicators.
The Senior Director of Customer Success at CertifID is responsible for driving customer satisfaction, retention, and growth by leading a team of Customer Success Managers. This role involves standardizing engagement models, optimizing processes, collaborating cross-functionally, and implementing strategies for customer success and product adoption.
Top Companies in Detroit, MI Hiring Customer Success Roles
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