Top Customer Success Jobs in Detroit, MI

As an Optical Assistant Manager, you will lead a team of Opticians and ensure exceptional customer service by helping clients with eyewear needs, fitting, and adjustments. You'll manage staffing needs and promote a productive work culture while maintaining optical standards. Your role includes overseeing apprentices and implementing loyalty programs to enhance customer engagement.

The Renewals Specialist drives account renewals by managing the customer experience during pivotal points, collaborates with Customer Success and Account Executives, and updates renewal forecasts. Responsibilities include retention of subscription revenue, creating client proposals, and focusing on upselling products.

The Renewals Specialist drives account renewals by managing customer experiences and collaborating with teams across the company. Responsibilities include retaining subscription revenue, migrating customers to new pricing, updating renewal forecasts, creating client proposals, and providing feedback on renewal processes.

The Customer Service Representative will manage high volumes of incoming calls, build customer relationships, address complaints, and ensure satisfaction by providing accurate information and following up for resolutions. This role requires effective communication, problem-solving skills, and the ability to operate in a fast-paced environment, with a focus on teamwork and individual performance.

The Client Technology Applications Senior Specialist provides operational support for eDiscovery software applications, data analysis and migration, and oversees implementation and improvement of technology systems. They ensure effective end-user support and participate in various technology projects and documentation efforts.

As a Customer Success Engineer at Dataiku, you will work with customers in the West to enhance user adoption, retention, and satisfaction by providing technical expertise on the Dataiku platform. You will conduct workshops, establish communication with customers, and collaborate with various teams to drive customer engagement and success.

As a Customer Support Manager, you will lead and grow a high-performing team, ensuring exceptional customer support for a digital experience and virtual events SaaS platform. You will manage performance, resolve critical issues, and build strong relationships across departments while maintaining customer satisfaction and adherence to SLAs.

As a Customer Support Manager, you will lead and grow our Customer Support team, ensure high customer satisfaction and 24/7 support, manage team performance, and handle escalations effectively for our digital experience and virtual events SaaS platform.

The Customer Support Manager will lead and grow the Customer Support team, ensuring top-tier customer experiences for SpotMe's digital events platform. Responsibilities include managing team performance, maintaining customer satisfaction, escalating critical issues, and building relationships across teams. Flexible work hours required for coordination between time zones.