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Lead design sessions, create design documentation, conduct end user training on Genesys systems, provide mentorship to teammates, create best practices for design, testing, and training, collaborate with customers to develop design specifications, compare current operations vs best practices, identify improvement opportunities, conduct QA testing, assist with solution integrations, and conduct customer and internal product training.

Technical Support Engineer responsible for post-sales support work, troubleshooting, debugging, and providing guidance to customers. Must have experience in ecommerce platforms and B2B sales platforms. Strong written communication and time management skills are essential for this role.

The Principal Contract Administrator will support various government programs and handle all aspects of contracts from business development to contract closeout, ensuring strong customer satisfaction and financial performance while collaborating with management and teams throughout the organization.