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Top Customer Success Jobs in Cleveland, OH
Artificial Intelligence • Cloud • Consumer Web • Productivity • Software • App development • Data Privacy
The Product Support Representative will provide exceptional technical support for the Reclaim platform, using tools such as Intercom and Zoom. Responsibilities include troubleshooting issues, communicating with customers, documenting feedback, and driving projects to enhance customer experience while aiming for high satisfaction scores.
Software • Analytics • Hospitality
The Senior Enterprise Success Manager manages post-sale relationships with Enterprise clients, ensuring strong advocacy and maximizing client value through effective communication and conflict resolution. They handle complex client issues, coordinate with internal teams, and drive client success metrics, while maintaining in-depth knowledge of the IDeaS System and its applications in the hospitality and casino sectors.
Fintech • Healthtech • Software
The Patient Advocate serves as a liaison between patients and healthcare providers, managing incoming and outgoing calls about medical bills, utilizing the Cedar platform, handling escalations, and ensuring patient satisfaction regarding the billing process.
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Cloud • Fintech • Machine Learning • Analytics • Financial Services
The Client Services Manager oversees centrally managed accounts across APAC and EMEA, providing operational support, customer relationship management, training, and resolving escalated issues. This role involves leading a global support team, preparing performance reports, and driving continuous improvements while managing multiple teams in a remote setup.
Top Skills:
Excel
Cloud • Computer Vision • Information Technology • Sales • Security • Cybersecurity
The Senior Customer Success Manager will enhance customer relationships, ensuring optimal use of the LogScale/Next-Gen SIEM suite. Responsibilities include driving engagement, managing renewals, leading strategic reviews, and leveraging internal resources to ensure customer satisfaction and success.
Top Skills:
SIEMSoar
Cloud • Greentech • Social Impact • Software • Consulting
As a Customer Success Manager at VelocityEHS, you will engage with customers to develop success plans, ensure value from the EHS/ESG platform, drive user adoption and retention, and identify growth opportunities. You will also maintain customer relationships, conduct business reviews, and work with various teams to enhance the customer journey.
Healthtech • HR Tech • Insurance • Mobile • Software
HealthJoy is seeking candidates to join their Talent Community for current and future openings across various departments. The company aims to simplify healthcare for employees and is committed to diversity and inclusion in their hiring process.
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eCommerce • Information Technology • On-Demand • Professional Services • Software
As a Trust & Safety Sr. Specialist, you will address user concerns through various communication channels, investigate and mediate disputes, and ensure compliance with Thumbtack's policies. You'll work closely with users to resolve issues while maintaining the integrity of the Thumbtack brand.
Automotive • Big Data • Insurance • Software • Transportation
The Senior Client Success Manager is responsible for managing relationships with insurance clients, ensuring service excellence, and overseeing financial performance. They will engage with cross-functional teams to meet client needs, deliver business reviews, and advocate for client interests within the company.
Top Skills:
Business Intelligence ToolsCrm SoftwareGoogle SuiteHubspotSalesforce CRMSigma
Cloud • Information Technology • Security • Software
As a Customer Success Manager, you will build and maintain customer relationships to drive product adoption and advocacy. This includes acting as a trusted advisor, educating customers, tracking health scores, and collaborating cross-functionally. Your role will be integral in supporting customers' success and engaging with various teams to ensure retention and expansion opportunities.
Top Skills:
Risk Cloud
Top Companies in Cleveland, OH Hiring Customer Success Roles
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