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Top Customer Success Jobs in Cincinnati, OH
Security • Software • Cybersecurity
The Customer Solutions Engineer at DuploCloud will design and implement tailored solutions for customers using the DuploCloud platform, engage in post-sales processes, and collaborate with Sales, Engineering, and Support teams to drive customer success through technical solution development and proof of concepts.
Top Skills:
AWSAzureGCP
Information Technology • Analytics
The Customer Success Manager at Trella Health will drive customer retention, adoption, and expansion within the Supplier Division. Responsibilities include managing customer relationships, ensuring optimal usage of solutions, and collaborating with clients to meet their business goals. The role also involves renewing contracts and identifying upsell opportunities while serving as the voice of the customer in advocacy initiatives.
Top Skills:
Salesforce
Fintech
The Account Coordinator role focuses on providing frontline support for SMB customers regarding their 401(k) plans via phone and email. Responsibilities include managing inquiries, resolving technical issues, collaborating with internal teams, meeting performance benchmarks, and improving customer experience.
Featured Jobs
Information Technology • Security • Software • Cybersecurity
The Customer Success Manager will facilitate client onboarding, maintain high satisfaction levels, create success plans, conduct meetings to recommend product usage, offer application support, and monitor client health, addressing escalations as needed.
Top Skills:
SalesforceZendesk
Edtech • Software
The Substitute Safety Support Specialist at GoGuardian is responsible for reviewing incoming Beacon alerts, escalating issues to school officials, supporting technical support tickets, and contributing to team-building projects. This role requires strong emotional intelligence and the ability to work independently in a fast-paced environment.
Top Skills:
Zendesk
Legal Tech • Software
The Manager of Client Success will lead the Client Success team, ensuring performance targets are met while fostering client satisfaction and loyalty. Responsibilities include daily team management, strategy implementation, performance analysis, and client issue resolution. This role collaborates cross-functionally to enhance client engagement with legal software solutions.
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Security • Software • Cybersecurity
The Senior Director of Global Customer Success will lead the team to enhance customer value, drive revenue and growth, mentor staff, optimize customer experience, and engage cross-functionally within the organization. They will implement strategies to maintain high customer retention and successfully navigate challenges in customer relationships.
Information Technology
The System Support Specialist will deliver high-quality IT support services, troubleshoot network and systems issues, optimize productivity through effective ticket management, and ensure exceptional customer service. Responsibilities include remote troubleshooting, documentation, and participation in process improvements, with occasional on-site support.
Top Skills:
O365VMwareWindows
Information Technology • Legal Tech
The IT Support Engineer will assist in managing the firm's Virtual Desktop Infrastructure and MS Office 365 applications, providing helpdesk support, onboarding clients, and documenting system performance. Strong communication skills and collaboration with cross-functional teams are essential, as well as a background in IT End-User Support.
Top Skills:
AWSAzureMs Office 365
Software
As a Technical Support Engineer, you will diagnose and resolve complex technical issues, assist customers, and work collaboratively with support teams. You will be involved in system administration, networking troubleshooting, and coding for automation while also proposing process improvements and developing internal documentation.
Top Skills:
GoJavaScriptLinuxRustSQL
Top Companies in Cincinnati, OH Hiring Customer Success Roles
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