Top Customer Success Jobs in Cincinnati, OH
The Supervisor of Client Engagement oversees and manages a team of Client Engagement Specialists, provides training and performance evaluations, resolves complex client issues, analyzes workflows for improvements, and prepares reports for senior management.
As a Senior Customer Success Manager at Muck Rack, you'll drive growth and ensure renewals with enterprise customers. Responsibilities include engaging with C-level stakeholders, managing customer feedback, leading negotiations, and overseeing the customer lifecycle to maximize value and meet revenue targets.
The ERP Specialist at BETA Technologies will develop and implement finance processes for ERP systems, support module rollouts, and provide user training. Responsibilities include documenting finance functions, optimizing workflows, and collaborating with subject matter experts to enhance efficiency in financial operations.
The Client Partner, Life Sciences at Datavant is responsible for managing account relationships to drive growth and satisfaction. This role involves collaborating with various stakeholders, handling complex sales processes, and leveraging knowledge of client organizations to discover new opportunities.
The Compliance Specialist provides support and guidance to drivers regarding compliance with hours of service regulations, handles audit reports, resolves communication issues with in-cab devices, manages claims and incidents, and ensures adherence to D.O.T. regulations. The role involves research, investigation, and documentation of various driver-related incidents and complaints.
The CX Technology Enablement Specialist at BILL will support various customer experience systems and tools, including administration, troubleshooting, and performance tracking. This role involves collaboration with cross-functional teams and participation in the CX 2.0 initiative, aimed at enhancing customer service and operations through innovative solutions.
The Customer Success Manager will guide clients through the onboarding process, provide training, create documentation, and manage customer inquiries and support to maximize product value. The role emphasizes building long-lasting client relationships and collaborating across departments to advocate for client needs.
The Insurance Specialist serves as a liaison between insurance companies, patients, and the clinical team at Equip, managing insurance verification, pre-authorizations, and maintaining the revenue cycle management database. Responsibilities include developing relationships with payors, updating patient information, and responding to inquiries, all while ensuring confidentiality and compliance with HIPAA regulations.
As a Tier 1 Customer Support Representative, the primary responsibility is to provide excellent technical support to customers via voice and email, while managing ticket queues and meeting established performance metrics. Escalate more complex issues as necessary and maintain attention to customer pain points and experiences.
The Procurement Specialist at LifeMD will oversee the procurement process, ensuring timely delivery and quality of products. Key responsibilities include collaborating with brand managers, managing vendor relationships, maintaining stock levels, providing cost analysis, and improving ordering processes, as well as inventory management with periodic travel to pharmacy partners.
Top Companies in Cincinnati, OH Hiring Customer Success Roles
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