Top Customer Success Jobs in Chicago, IL

The Payroll Software Support Associate will provide phone and email support for the Payroll and TimeTracker products, utilizing problem-solving skills to address customer technical issues, logging interactions in Salesforce, and contributing to a knowledge base.

In this role, you will provide exceptional customer support by addressing inquiries through calls, emails, and chats. You'll triage and resolve customer issues while collecting feedback to improve services and products. Excellent communication and organizational skills are essential to thriving in a fast-paced, engaging environment focused on customer satisfaction.

As a Customer Support Specialist at Roadie, you will engage with customers through phone, email, and text support, address their concerns, monitor deliveries, and use tools like Salesforce to resolve issues. Collaboration with various departments to enhance the delivery experience is also essential.

The Technical Support Analyst provides first-level technical support to colleagues, troubleshooting basic IT issues and ensuring excellent customer service. This role includes responding to support requests, maintaining documentation, and escalating complex problems as needed.

The Sr Placement Specialist at The Baldwin Group manages client service calendars, prepares client RFPs, communicates with insurance carriers, and ensures the accuracy of documentation and invoicing. This role demands strong organizational skills and the ability to maintain client relationships while seeking improvements in processes.

The Director of Technical Support will build and lead a Technical Support Engineering team, ensuring high-quality customer experiences by developing efficient processes and metrics. This role involves collaborating with other departments to advocate for customer needs, drive product improvements, and implement support technologies for continuous enhancement of customer support services.

The Cadence Analyst focuses on providing EHR design, build, testing, and troubleshooting services for clients. Responsibilities include system request fulfillment, monitoring issue queues, documenting incidents, managing multiple client projects, and enhancing workflows. Strong communication skills, attention to detail, and problem-solving abilities are essential for successfully supporting healthcare IT applications.

The Application Analyst I provides frontline support for clinical and business applications, manages documentation, responds to support requests, collaborates with vendors, and assists in application upgrades while learning healthcare IT workflows and project management tasks.

The Client Partnership Executive is responsible for managing relationships with key clients, providing high-quality customer service, and driving sales growth. Responsibilities include client engagement, sales leadership, managing complex sales opportunities, and collaborating internally to align services with client needs. The role requires travel to client sites and industry events to foster relationships and expand business opportunities.

The Associate Privacy Specialist will process various B2B US report types, maintain quality scores, troubleshoot basic issues, support the implementation of SOPs, and communicate effectively with team members and leadership.