Client Implementation Specialist

As a Client Implementation Specialist, you’ll train clients on our SaaS products and guide them through the process of designing and developing their custom website, ensuring an exceptional onboarding experience.
Ready to get in the driver’s seat? Join us!

What You’ll Do

• Lead the onboarding process and oversee the project management of client “go-lives” over several months.
• Operate as the main point of contact for projects, ensuring clients fully understand the software.
• Provide accurate and timely reporting to stakeholders on a defined schedule.
• Conduct initial software training sessions.
• Use the statement of work provided by the sales team to gather and refine requirements for website design and development teams.
• Collaborate with clients to prepare creative briefs for the design team.
• Work with the design team to deliver unique designs that align with the client’s style and target market.
• Write up tasks in project management tool for developers to build the front end of the client’s custom website.
• Occasionally prepare tasks for back-end developers based on client needs.
• Set up tasks for integrations, APIs, and widgets as needed.
• Coordinate with the project manager to prioritize onboarding projects and design/development tasks.
• Gather technical details to transition domains and import data into the new software.
• Proactively identify and document project issues/risks; collaborate with the project team to implement solutions.
• Ensure adherence to product scope and prevent “scope creep.”

This Might Describe You

• Exceptional Interpersonal and Communication Skills:
  You work effectively with operational, marketing, and development teams to deliver impactful solutions. You maintain a positive attitude and build strong relationships with team members, support personnel, and clients.
• Solid Understanding of Software and SaaS Products:
  You have experience working with SaaS products and a strong grasp of basic software principles. You understand the differences between front-end and back-end tasks, integrations, widgets, and APIs. You can effectively communicate technical information to developers and troubleshoot software issues when they arise.
• Commitment to Delivering Superior Client Experiences:
  You respond promptly to client inquiries and work with urgency to meet project deadlines. You can research and resolve client issues while proactively addressing concerns to ensure long-term satisfaction.
• Experience Managing Complex Client Implementations:
  You can prioritize and manage multiple projects to ensure timely, on-budget completion. You’ll oversee 8–15 clients at various stages of the onboarding lifecycle.
• Technology Training Expertise:
  You understand client-facing user experiences and the underlying software, enabling you to interface effectively with design and development teams. You can communicate technical information clearly and provide impactful training to clients with varying levels of technical knowledge.
• Adaptability and Problem-Solving Skills:
  You think on your feet, solve problems efficiently, and figure out how to get the job done quickly and effectively.
• Strong Organization, Focus, and Follow-Through:
  You bring order to a busy day, maintain a tidy inbox, and prioritize tasks effectively. You follow through on commitments to clients and team members.
• Passion for Classic and Collector Cars:
  You appreciate classic and collector cars, enabling you to connect with and understand our clients’ unique needs.
• Passion for Technology:
  You enjoy acting as a liaison between technical and non-technical stakeholders in a fast-paced SaaS environment.
• Passion for Website Design and User Experience (UX/UI):
  You take pride in delivering innovative, market-specific website designs that meet clients’ needs.
• Educational Background and Experience:
  You hold a bachelor’s degree (or equivalent) in business, technology, or a related field. You have experience in onboarding/implementation, client success, technical services, or customer support roles.

Other Things to Note

• This position is remote and open to candidates within the United States.
• Familiarity with public company requirements, including Sarbanes-Oxley (SOX), is a plus. For SOX-compliant roles, you’ll be responsible for designing, executing, and documenting internal controls to prevent errors in financial reporting, processes, and business operations. This includes ensuring the completeness, accuracy, and compliance of all financial reporting data.

Say hello to Hagerty

Hagerty is an automotive enthusiast brand and the world’s largest membership organization for car lovers. Along with being a best-in-class provider of specialty insurance for enthusiasts, Hagerty is also home to the Hagerty Drivers Foundation, Garage + Social, Hagerty Drivers Club, MotorsportReg, Marketplace, and so much more. Committed to saving driving for future generations, each and every thing Hagerty does is dedicated to the love of the automobile.

Hagerty is a rapidly growing company that values a winning culture. We provide meaningful work for, and invest in, every single team member.

At Hagerty, we share the road. We are an inclusive automotive community where all are welcomed, valued and belong regardless of race, gender, age or car preference.  We are united by our shared passion for driving, our commitment to preserve car culture for future generations and our desire to make a positive impact in the world.

If you reside in the following jurisdictions: Illinois, Colorado, California, District of Columbia, Hawaii, Maryland, Minnesota, Nevada, New York, or Jersey City, New Jersey, Cincinnati or Toledo, Ohio, Rhode Island, Vermont, Washington, British Columbia, Canada please email [email protected] for compensation, comprehensive benefits and the perks that set us apart.  

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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!