Top Customer Success Jobs in Boston, MA

The Customer Success Manager at Inovalon ensures clients achieve their goals using the company's products and services, driving adoption, retention, and growth. Responsibilities include developing strategic account plans, conducting business reviews, fostering customer relationships, and addressing risks. The role emphasizes effective communication with clients and internal teams to provide exceptional customer experiences.

The Senior Customer Enablement Engineer will guide customers through their onboarding journey, ensuring they effectively use the company's technical products. This role will involve providing technical support, delivering customer-focused solutions, and maintaining communication with clients to ensure ongoing satisfaction and product adoption.

Seeking a Native English Speaker to fill the role of English Transcription Specialist in the APAC region. Responsibilities include creating and editing transcripts for video content with quick turnaround times. This is a contract position requiring 20 hours per week with immediate start.

The Site Contract Specialist I facilitates negotiations of site agreements and budgets, customizes site-specific agreements, tracks negotiation statuses, prepares executable versions of contracts, and updates relevant parties on the contracting process.

The Client Success Specialist at Freeosk is responsible for nurturing client relationships with brand partners, ensuring program execution excellence, and collaborating with internal teams to support and manage pre and post-sale processes. The role requires excellent communication skills and experience in marketing strategies, with a focus on providing exceptional client service.

As an Implementation Manager, you will be the primary point of contact for customers following sales, assisting them in setting up their accounts, customizing the product, and providing training. Your role includes managing customer expectations, delivering training sessions, conducting needs assessments, and collaborating with cross-functional teams to ensure successful onboarding and customer satisfaction.

The Customer Experience Supervisor manages a team in a Customer Care Center, ensuring productivity, quality, and service levels are met. Responsibilities include training support agents, analyzing performance metrics, conducting appraisals, and providing feedback. The role involves problem resolution and maintaining high standards while handling sensitive patient information and adhering to HIPAA regulations.