Top Customer Success Jobs in Baltimore, MD

The Customer Support Agent will engage with customers via email or Zendesk, resolve issues efficiently, guide troubleshooting, document interactions in the CRM (HubSpot), and ensure customer satisfaction, all while staying updated on product knowledge and company policies.

The Implementation Consultant will lead onboarding and implementation processes, building relationships with customers and ensuring satisfaction. They will provide tailored recommendations, offer training sessions, and align solutions with customer outcomes, acting as a technical leader within the organization to drive success and engagement.

As a Strategic Customer Success Manager, you will manage the post-sales process for enterprise customers, providing onboarding, program management, and maintaining strong relationships. You'll analyze customer data to enhance value, advocate for customer needs internally, and track customer health and success milestones. Traveling to meet customers may be required, along with proposal of innovative ideas to improve customer experience.

The Deal Desk Specialist will manage the deal lifecycle, ensuring accurate pricing, renewals, and compliance with policies while collaborating with Sales, Finance, and Accounting. Responsibilities include data entry in CRM systems, performance analysis, and process optimization.

This role does not have a specific job opening but invites individuals to submit their resumes. The company seeks passionate individuals who want to improve childhood nutrition and thrive in a collaborative, purpose-driven environment. While travel is required several times a year, the company operates fully remotely.

The EDI On-boarding Customer Success Manager will oversee the onboarding process for customers, utilizing EDI solutions, ensuring effective integration and communication with customers throughout the process. Responsibilities include managing project timelines, providing training, and acting as a customer advocate, while collaborating with various internal teams to enhance customer experience.

As Manager of Customer Support, you'll lead a team to provide timely solutions to customer inquiries, ensure satisfaction, manage escalations, and enhance support processes. Your efforts will include developing support playbooks, coaching team members, and collaborating with engineering to address product challenges.