Top Customer Success Jobs in Austin, TX

As a Customer Success Manager at Proofpoint, you will guide customers through their journey, create Customer Success Plans, advocate for customers, identify at-risk situations, and collaborate with cross-functional teams to ensure customer satisfaction and address challenges.

As an Energy Efficiency Customer Support Specialist, you will assist utility customers in enhancing energy efficiency, handle inbound calls, provide tech support, schedule visits, and educate about program offerings. Your role includes navigating scripts and balancing customer needs across various platforms in a performance-driven environment.

The Customer Support Representative will provide technical support and assistance to OPENLANE customers, resolving technical issues, educating customers on best practices, and documenting interactions in Salesforce. They will also work on areas for product improvement while ensuring customer satisfaction and maintaining product knowledge.

The Senior Technical Support Engineer will deliver exceptional client support, resolving complex technical issues, collaborating with various internal teams, and owning the escalation process for critical incidents. They will also mentor junior engineers, develop support documentation, and ensure compliance with service level agreements.

The Director of Microsoft Dynamics Customer Enablement manages a team to provide support for Microsoft Dynamics applications, oversees ticket administration, develops relationships with external support providers, and ensures high-quality customer service. The role includes training, process improvement, stakeholder communication, and KPI management for performance visibility.

The Compliance Customer Relation Specialist at Foley supports clients, drivers, and candidates with understanding DOT and FCRA regulations, conducts employment verifications, responds to client inquiries, and processes compliance documents while maintaining expertise in regulations and delivering exceptional customer service.

The Mortgage Customer Outreach Specialist collects on delinquent mortgage loans by initiating contact with consumers in early default stages. They assess consumer financial situations, arrange repayment plans, adhere to compliance regulations, handle inbound calls regarding mortgage products, and address problematic account situations. They also maintain audit standards and promote a diverse work environment.