Top Customer Success Jobs in Austin, TX
The Sr. Client Services Manager at CNA develops and directs claim service strategies, manages relationships with clients, agents, and brokers, and ensures customer satisfaction through effective communication and service delivery. This role requires collaboration with various stakeholders to maintain competitive positioning and drive retention and cross-sell goals while customizing measurement tools for monitoring service effectiveness.
The Enterprise Field Representative is responsible for prospecting and closing new business within large enterprises, managing customer relationships, driving revenue growth, and implementing sales strategies. This role involves collaborating with internal teams, utilizing sales tools for tracking, and analyzing sales performance to enhance strategies.
The Senior Benefits Specialist manages global benefits administration, including medical, dental, and retirement plans. They coordinate leave of absence processes, ensure compliance with federal and state laws, and provide excellent customer service to employees. The role involves analyzing benefits data and working with HRIS for system setup and execution of Open Enrollment processes.
Featured Jobs
.png)
As a Customer Success Manager, you will support Enterprise customers post-sale, addressing requests, driving engagement, and ensuring satisfaction with Cloudflare's solutions. You'll maintain product knowledge, foster relationships, coordinate business reviews, leverage customer data for retention, and work collaboratively with internal teams to drive customer outcomes.
The Strategic Customer Success Manager at SailPoint maintains client relationships to ensure satisfaction and success with SailPoint's products. Responsibilities include advising clients, monitoring account usage, updating management on performance, and identifying growth opportunities.
The Client Experience Specialist role at Luxury Presence involves retaining clients who have requested to cancel by providing solutions and excellent customer service. The role requires proactive communication, problem-solving skills, and working cross-functionally within the organization. Key metrics include retention tasks completed, time-to-completion SLA, account save rate, and more.
As a Team Lead for Customer Advocates at Atlassian, you will build and empower a team to drive customer happiness and streamline service delivery. Your role involves leading daily operations, improving customer advocate processes, and collaborating with a global team to enhance customer experience.
As a Customer Support Representative at ePayPolicy, you will troubleshoot and resolve customer issues through various communication channels, assist in onboarding, identify upsell opportunities, and enhance the knowledge base, all while delivering exceptional service in a fast-paced environment.
.png)
The Customer Relations Team Lead manages accounts receivable, overseeing a team to ensure timely completion of accounting tasks. This role builds relationships with sales teams and customers, tracks performance metrics, and develops processes for improved efficiency. Ongoing training and performance management of staff is essential, along with handling escalations and maintaining accurate invoicing.
As a Digital Customer Success Manager at Canva, you will enhance customer relationships by ensuring users derive value from products, managing renewals, and utilizing data to identify risks of churn. You'll implement scalable processes and engage with a portfolio of accounts to improve retention rates.
Top Companies in Austin, TX Hiring Customer Success Roles
See All.jpeg)
All Filters
No Results
No Results
