Top Customer Success Jobs in Ann Arbor, MI

As a Client Support Specialist at Ontic, you will engage directly with clients, manage support tickets, resolve issues, and improve documentation. You will work across teams to enhance client experiences while reporting on metrics related to client inquiries. Technical aptitude and communication skills are essential in this proactive role.

As a Veterinary Scribe, you will support veterinarians by composing electronic medical records and assisting with non-clinical duties. This role provides hands-on experience in emergency veterinary medicine, allowing you to interact with a medical team and contribute to patient care.

The CHEP LVR Representative is responsible for executing daily deliveries and collections, optimizing routes, and ensuring compliance with safety regulations. They will develop and implement key growth components of the LVR Program through customer partnerships and internal collaboration. The role includes training teammates and documenting delivery data.

Manage environmental compliance at assigned facilities, ensuring permits are up-to-date and educating plant personnel. Oversee environmental permitting processes, prepare compliance reports, and represent IMERYS during inspections. Collaborate with teams to implement compliance plans and provide technical support in waste sampling and regulatory issues. Focus on pollution control and environmental conservation efforts.

The Client Partner is responsible for strategic planning and growth of assigned accounts, ensuring profitability and driving operational efficiency. They oversee budget and personnel activities, ensure customer satisfaction, and develop initiatives based on financial data. The role requires strong analytical, communication, and management skills to drive results and relationships with clients and internal teams.

As a Charge Entry Specialist, you'll be responsible for auditing encounters, accurate data entry for insurance, notifying trend issues, and ensuring compliance with billing regulations. The role requires familiarity with coding standards and practice management software to post encounters accurately and timely.

The Charge Entry Specialist is responsible for auditing encounters, ensuring accurate insurance demographic entry, notifying of data trends, maintaining knowledge of coding and compliance issues, and the timely posting of submitted encounters.

The Verification and Pre-Authorization Specialist is responsible for verifying patient benefits, processing eligibility requests, ensuring compliance with regulations, coordinating with internal departments, and addressing eligibility-related denials. They must have strong knowledge of payer guidelines and work efficiently with productivity indicators, while maintaining ethical billing practices.

The Specialist, Revenue Cycle ensures optimal billing reimbursements for inpatient and outpatient accounts. Responsibilities include customer service, cash application processes, denial management, claims submission, and investigating delinquent accounts while liaising between departments and third-party payers.

The Senior Specialist, Revenue Cycle provides financial, clerical, and administrative support to ensure timely reimbursement of hospital and physician claims. Responsibilities include managing accounts receivable, training staff, performing data analysis, and maintaining compliance with regulatory requirements. This role also requires excellent communication skills and the ability to handle escalated issues.

The Specialist, Revenue Cycle ensures optimal reimbursement for hospital billing and provides customer service for billing inquiries. Responsibilities include claims submissions, account reviews, collaborations with third-party payers, cash application, and resolving patient accounts.