Top Customer Success Jobs in Ann Arbor, MI

The Senior Enterprise Success Manager manages post-sale relationships with Enterprise clients, ensuring strong advocacy and maximizing client value through effective communication and conflict resolution. They handle complex client issues, coordinate with internal teams, and drive client success metrics, while maintaining in-depth knowledge of the IDeaS System and its applications in the hospitality and casino sectors.

The Patient Advocate serves as a liaison between patients and healthcare providers, managing incoming and outgoing calls about medical bills, utilizing the Cedar platform, handling escalations, and ensuring patient satisfaction regarding the billing process.

The Director of Customer Success will develop strategies to enhance product adoption and manage customer satisfaction, focusing on retention and reducing churn. Responsibilities include leading the Customer Success team, driving revenue growth, optimizing key metrics, and advocating for customer needs within the company.

The Client Services Manager oversees centrally managed accounts across APAC and EMEA, providing operational support, customer relationship management, training, and resolving escalated issues. This role involves leading a global support team, preparing performance reports, and driving continuous improvements while managing multiple teams in a remote setup.

The Triage Specialist will provide technical support to clients, answering inquiries and managing tickets, primarily through phone, video, and email. The role involves responding to client questions, assisting with privacy and identity theft guidance, maintaining client interaction records, and participating in a tier 1 support rotation that includes on-call shifts.

The Claims Quality Control Specialist ensures accurate processing of claims, conducts quality audits, manages urgent requests, and supports external audits. The role requires strong attention to detail and involves training others on various auditing processes.

The Rating Specialist processes New Business and Renewal Rating transactions, ensuring accuracy in quotes and ratings for multiple commercial insurance lines. Responsibilities include data gathering for underwriting and optimizing workflow activities while supporting Underwriters and refining departmental guidelines.