Country
Italy
Job Family
Commercial
Our Mission
YouGov is a global research data, and analytics group. Our mission is to offer unparalleled insight into what the world really thinks and does. With operations in the US, the Americas, Europe, the Middle East, India and Asia Pacific, we have one of the world’s largest research networks.
Job Description
The Win Back Manager is primarily responsible for strategically re-engaging and rebuilding relationships with blue-chip clients who have previously engaged with our products and services or only previously partnered with our competition . Reporting to our Commercial Lead ITA also based in Milan, the Win Back Manager will play a key role in establishing lasting partnerships, ensuring client satisfaction and driving revenue growth. The successful candidate will demonstrate a deep understanding of blue-chip clients' needs, exceptional relationship-building skills, and a proactive approach to identifying and addressing their specific pain points.
You will:
Client Engagement and Relationship Building:
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Proactively reach out to key decision-makers and influencers within blue-chip client organizations to understand their reasons for disengagement or choosing competition
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Develop and maintain strong, strategic relationships with clients to enhance customer loyalty and satisfaction.
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Conduct regular check-ins to assess client needs and provide tailored solutions.
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Prepare materials to showcase our capabilities, including reports and analyses to be shared with prospect clients/ shadow-servicing
Strategic Planning for Blue-Chip Clients:
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Helping to identify the most relevant client targets using business intelligence analyses
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Collaborate with cross-functional teams and commercial lead to customize products and services to meet the specific requirements of blue-chip clients.
Partnership Establishment:
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Identify opportunities to establish long-term partnerships with blue-chip clients, focusing on mutual growth and success.
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Negotiate and finalize partnership agreements, ensuring they align with both parties' strategic objectives.
Cross-functional Collaboration:
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Work closely with Sales, Marketing, commercial lead and Product teams to align strategies and address the unique needs of blue-chip clients.
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Collaborate with the Customer Support team to ensure a seamless client experience and timely issue resolution.
Customer Advocacy and Testimonials:
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Identify and showcase success stories of re-engaging and rebuilding relationships with blue-chip clients.
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Encourage blue-chip clients to participate in testimonials, case studies, and other advocacy initiatives.
You have:
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Bachelor's degree in Business, Marketing, or a related field.
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At least 3 Years of experience in account management, sales, or a related role with a focus on blue-chip clients.
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Ideally already working on continuative research (RMS or CPS or brand tracking) for international clients
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Proven track record of successfully re-engaging and building strong relationships with high-profile clients.
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Exceptional negotiation, communication, and presentation skills.
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Strong analytical skills with the ability to interpret data and trends.
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Ability to work collaboratively in a cross-functional team environment.
This position can be based in any of our 'main' YouGov CP office locations including: Milano, Nuremberg, Breda, Leuven, Warsaw, Copenhagen, Vienna, Prague, Bucharest, Sofia etc
Company Description and Culture
YouGov is a global online research company, offering insight into what the world thinks.
We speak daily to our panel of over 27 million registered members to understand opinion and behaviors around the world. We have a strong reputation as a source of accurate data and we’re trusted by the world’s biggest brands to get it right, making us the most quoted market research source in the world.
Why join YouGov?
Join our global team to help us achieve our social mission: to make millions of people’s opinions heard for the benefit of our local, national, and international communities.
Understanding diversity of opinion requires diversity of background. Although our global panel of millions of people worldwide powers our research, our biggest asset is our people. If our research is to be truly representative of what the world thinks, we need people from all walks of life to be part of the team to bring their perspective to the work we do.
Life at YouGov
We are driven by a set of shared values. We are fast, fearless, and innovative. We work diligently to get it right. We are guided by accuracy, ethics, and proven methodologies. We respect and trust each other, bringing these values into everything that we do.
We strive to provide YouGovers with best-in-class benefits to support their physical, financial, and emotional wellbeing. We want our employees to have a sense of belonging and uniqueness in a supportive workplace, so they can bring their full selves to work.
Equal Opportunity Employer
As an Equal Opportunity Employer, qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), parental status, national origin, marital status, age, disability, genetic information, HIV status, political affiliation, socioeconomic background, veteran status or any other characteristic protected by law or in line with our responsibilities as a fair and ethic employer. All employment decisions are made based on occupational qualifications, merit, and business need.
Data Privacy
To find out how we collect and use your personal data when you apply for a role at YouGov, please read our privacy notice at https://jobs.yougov.com/privacy
What We Do
Growth from Knowledge.
For over 89 years, we have earned the trust of our clients around the world by solving critical questions in their decision-making process.
We fuel their growth by providing a complete understanding of their consumers’ buying behavior, and the dynamics impacting their markets, brands and media trends.
In 2023, GfK combined with NIQ, bringing together two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights - delivered with advanced analytics through state-of-the-art platforms - GfK drives “Growth from Knowledge”.
For more information, visit GfK.com.
