VIP Associate Manager

About us:  

Flutter, the world’s largest online sports betting and iGaming group listed on the London and New York stock exchanges, is home to the Southern Europe & Africa (SEA) region, featuring iconic brands like Sisal and PokerStars, a globally loved brand that embodies innovation and ambition, with significant growth potential in a dynamic market.

What you’ll do: 

• Build an experience passionate about providing outstanding service in the industry to our most valuable Poker customers in Italy.
• Implement Customer Value Management strategy, including retention, happiness and responsible gaming for VIP Customers through dedicated accounts, to reach related targets in terms revenue and profitability.
• Execute commercial campaign and promotional strategy across all products in coordination with marketing and other commercial functions.
• Leverage KPIs supervising to improve customer engagement and economic results.
• Identify trends or behaviours that indicate when a VIP player may be at risk of leaving or becoming disengaged and creating strategies to prevent that.
• Leverage established relationships with players to gather ongoing feedback, collaborating closely with our commercial and product teams to use customer insights for driving meaningful improvements for our High-Value customers.
• Efficiently handle blocking issues from customers as the main point of contact in collaboration with customer care, ensuring timely and effective resolution.

What you’ll bring:

• Previous experience in sales, with a strong commercial focus and a proven track record of consistently meeting targets
• Ability to drive profitable growth by efficiently managing budgets and supporting decision-making through data analysis.
• ·Strong interpersonal and communication skills, with a passion for engaging with people from all backgrounds.
• An excellent understanding of Poker, Online gaming and passion for the game.
• Fluent in Italian and English.

Why choose us: 

• ​​Permanent Contract​ with Hybrid Work.
• Meal Allowance.
• Supplemental Health Insurance.
• The option to join our company Share Saving Scheme.

Choose us also for:

• An inclusive work environment and participate in all our initiatives focused on Diversity & Inclusion;
• Well-Being Support: online meditation courses, medical online service and counselling with the help of certified psychologists and coaches; 
• Learning and Development: access a platform full of training courses, join workshops, conferences. Exploit our FlexiLearning program, which allows you to dedicate at least 4 working hours per month for your professional growth;
• Parental Leave Packages: additional support for you, children and financial aid for mothers; 
• Volunteering during your working hours. 

Much more about us:

• Have a look at our amazing blog Inside. Hear directly from our employees at the following link: Inside
• Reviews and comments from our Glassdoor and Indeed pages. Put yours!

Equal Opportunity  

Flutter is an Equal Opportunity Employer. Diversity and Inclusion are fundamental values for us. We welcome any candidate without distinction of age, culture, religion, ethnicity, sexual orientation, gender identity and expression.