We are looking for a UX Researcher who is passionate about understanding user needs to drive product decisions and shape exceptional experiences. You'll work with designers, product managers, and engineers to uncover insights that inform our product strategy and ensure we're building solutions that truly resonate with our users.
Using both qualitative and quantitative methods, you'll plan and execute research studies, synthesize findings into actionable recommendations, and effectively communicate these insights across the organization. The ideal candidate combines strong research skills with exceptional communication abilities, thriving in a fast-paced environment while maintaining a relentless focus on user needs.
Qualifications
- 4+ years of experience planning and executing user research studies in leading product companies
- Experience in performing moderated research and remote qualitative and quantitative design and usability research activitiesAbility to champion user experience research and integrate within the design planning, estimation, and prioritization process
- Experience presenting complex research findings to technical and non-technical stakeholders
- Excellent communication and storytelling skills
- Fluency in Design Thinking and human-centered design, with strategic experience in persona development, journey, and experience mapping
- Strong proficiency in research tools such as UserTesting, Dovetail, Maze, and analytics platform
- Advanced skills in data analysis and visualization
- Exceptional problem-solving, issue resolution, and time management skills
- Inherent curiosity, optimism, an ability to make the complex simple and the hard easy
- Native English Speaker
Bonus points
- Degree in a human behavior related field, such as Cognitive Psychology, Social Psychology, Anthropology, Information Science, Sociology, or other social/behavioral sciences
- Previous experience in B2B research
- Previous experience working with SMBs and/or Enterprise users
- Previous experience in fintech.
How is your day going to look? What will you be doing?
- Conduct independent qualitative and quantitative research on multiple aspects of our products and experiences.
- Collect and analyze user behavior and needs through data insights, surveys, CX insights reports, voice-of-customer, benchmark studies, and online experiments (A/B testing).
- Synthesize findings into actionable recommendations, bringing your stakeholders along throughout the process and sharing results to maximize impact.
- Work with Designers, Product Managers, Engineers, Data Analysts, and company stakeholders to prioritize research opportunities in a fast-paced, rapidly changing environment.
- Guide designers and product managers to conduct unmoderated research sessions, providing frameworks, templates, and best practices that enable them to gather valuable user insights without direct oversight.
- Build a UX Research knowledge base about our users and our product, while continuously expanding its scope. Provide key stakeholders across the organization with access to research methodologies, documentation, findings, and valuable insights.
What We Do
When we started Melio, we wanted to totally reinvent the way businesses pay each other. More than an efficient accounts payable tool, we’ve created a digital B2B payment platform that not only saves time but also improves cash flow. With Melio, you choose exactly how you pay and get paid, and stay on top of invoices for good. Every transaction is simple and seamless. We’re proud to help our growing community of businesses spend more time with their customers—and less time with their books.
Why Work With Us
Our culture and people are our top priorities. We champion a team that fosters DEI in all aspects. Our #TeaMelio is made up of hardworking go-getters, and we love to celebrate the successes of our team. and the continued success of our growing company! Melio fosters collaboration and transparency both internally and externally.
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