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The Travel Operations Support Analyst is responsible for providing comprehensive support for travel-related operations within the organization. This role involves analyzing and improving travel systems, troubleshooting issues, and supporting the broader travel team. The analyst will work closely with internal departments, and clients to ensure the efficient operation of corporate back office travel systems and processes.
What You’ll Do:
Data Analysis and Reporting:
- Collect and analyze data from the travel management system to generate reports on travel expenditures, travel patterns, and policy compliance.
- Prepare monthly or quarterly reports for management to evaluate the effectiveness of travel programs.
- Updating of SLA’s to track and monitor the success of the travel program
- Auditing of booking platform to ensure consistency in line with travel policies
Communication & Support:
- Liaise with travel partners and other third-party suppliers to provide any updates to travel security updates and resolve any data or traveller profile related problems or discrepancies.
- Provide general administrative support to the Travel Operations team as required.
Training and Documentation:
- Develop and maintain training materials related to travel operations back off processes and policies.
- Document all travel-related processes and procedures to ensure consistency and compliance across the organization.
Monitoring & Continuous Improvement:
- Continuously assess and suggest improvements to travel processes to enhance efficiency, reduce costs, and improve the overall traveler experience.
- Stay up-to-date with industry trends and technologies in travel management.
- Assist with case management resolution in a timely manner and follow up any outstanding tickets
What We’re Looking For:
- Bachelor’s degree in Business, Hospitality, Travel Management, or related field (or equivalent work experience).
- 2+ years of experience in travel operations, corporate travel management, or related field.
- Strong knowledge of travel management systems/processes
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint).
- Excellent problem-solving and analytical skills.
- Strong attention to detail and organizational skills.
- Knowledge of corporate travel policies and industry best practices.
- Ability to manage multiple tasks and prioritize effectively.
- Exceptional communication and interpersonal skills.
- Analytical mindset with the ability to derive insights from travel data.
- Ability to work independently as well as part of a team.
- Experience with travel systems preferred
- Familiarity with travel data analytics and reporting tools preferred.
- Project management experience preferred.
- Knowledge of global travel regulations and industry standards preferred
What the Team is Saying
What We Do
Navan is the all-in-one super app that makes travel and expense easy so you can focus on being there, not getting there. Say goodbye to spending hours on the phone trying to change your flight or saving stacks of receipts to manually input expenses. From EAs and finance teams to travel managers and employees, Navan empowers people to focus on the things that matter most to them — all while providing companies with real-time visibility, savings, and control.
Navan’s investors include visionaries like Andreessen Horowitz, Lightspeed Ventures, Greenoaks, Zeev Ventures, and entrepreneurs Lee Fixel, Adam Bain, and Elad Gil. In Oct 2022, Navan announced its Series G upround at a post-money valuation of $9.2B to help accelerate future growth plans.
In April 2023, Navan expanded in the Indian market with the acquisition of Tripeur, a modern, people-centric corporate travel and expense management company. The group’s fifth acquisition in under two years, Tripeur joined the Navan Group alongside Spanish meetings and events specialists, Atlanta Events & Corporate Travel Consultants; Berlin-based modern travel management company, Comtravo; leading Scandinavian travel agency Resia AB; and London-based high-touch TMC, Reed & Mackay.
Why Work With Us
At Navan, we’re never satisfied with the status quo, and we know breakthrough ideas come from diverse perspectives. We are committed to cultivating a workplace that reflects the diversity of the customers we serve while fostering leadership and innovation.
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Navan Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
In-person connections is the foundation of Navan, the connections forged through face-to-face interactions improve company culture and what we can achieve together. We operate on a hybrid working model, which we define as three days a week in-office.
