Telesales Account Manager

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Purpose of Job

The Sales Account Representative is responsible for bringing value to the organization with the ability to expand the product base with newly acquired and existing accounts; as well as, increasing the per transaction sales with the highest level of profit margin. The Sales Account Representative will serve as the primary contact for their assigned book of business within the assigned markets.  The position provides consistent support and account management to Store Owners, Managers, Distributors and Customers.  The focus is on building and maintaining a positive profitable relationship with your store owners, managers, distributors, and customers while resolving conflicts/issues with speed and accuracy,

Job Components

Sales and Account Management

• Increasing sales by expanding existing book of business through organic and new revenue leveraging Interstate Advantage and new product offerings
• Focus of the position is on creating predictable, profitable, and sustainable growth with 80% produced from assigned book of business and 20% sourced by new customers.
• Effectively engage customers through outbound call activities and meet all call metrics components
• Identify prospective customers through lead generation activities and maintain a 10% conversion rate
• Serve as the primary contact to the strategic business partners to improve, maintain and share business plans and action plans to manage and improve sales growth within assigned book of business.
• Prepare and coordinate team huddles with strategic partners
• Maintain and grow relationships with existing customers by continually providing excellent service, pricing, and product support
• Pro-actively develop marketing campaigns in partnership with marketing team and business partners
• Meet and exceed personal and team goals, achieve, and increase revenue per transaction, meet/exceed monthly and annual sales and gross profit goals and established call metrics.
• Emphasize a team approach regarding expanding product line and same store sales with your fellow Account Representative and Customer Service Representative within your markets.
• Coordinate efforts with Customer Service Representative to create auto-ship and regular refill orders
• Verification and processing of sales orders to ensure proper delivery and high customer satisfaction rating
• Provide excellence in researching and resolving back order
• Prepare and present customized strategies to each buyer's business model, always utilizing key strategies and ethical sales methods
• Responsible for continual training, developing relevant skills and product knowledge
• Monitor market conditions and report competitor activities to the team
• Utilize customer contact tools and systems, keeping systems updated with relevant information 
• Promote a team environment to achieve sales goals
• Accept constructive criticism appropriately and use to maximize sales goals
• Participate in daily and weekly meetings with an eagerness to learn and grow

Qualifications & Requirements

Performance Metrics:

• Hit monthly/annual Revenue and Gross Profit Goals as established by the Sales Management Team

Competencies:

• Competitive drive to success within a team structure
• Strong communication skills
• Must be self-motivated and highly organized.
• Must demonstrate ability to communicate effectively, both verbally and in writing, and work with various personality types
• Must possess superb telephone etiquette and have basic math skills
• Ability to adapt and change with the growing business needs
• Consistently demonstrate decision making skills based on thorough research of facts and exhibits ethical judgment
• Basic understanding of budgets, revenue reporting, and other financial aspects of the business
• Displayed proficiency with general office machines (PC, copier, fax, etc.) and Microsoft Office components (Outlook, Word, Excel, Power Point)
• Four-year degree or equivalent combination of education and work experience
• Ability to focus in a contact center environment which may have multiple distractions
• Ability to work in a fast paced, changing work environment

• Preferably 1 to 2 years of a proven track record within a team-based sales organization

Work Environment

• Professional team-oriented environment with emphases on high level performance and achievement
• This is largely a sedentary role, using a computer and talking on the phone with headset for long periods of time.
• Interfacing with various departments
• Ability to focus in an open work environment with multiple distractions
• Business causal workplace dress policy
• Ability to work remotely as business needs require

• Available for work during full business hours of 7:00am to 6:00pm

Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Interstate Batteries expressly prohibits unlawful discrimination on the basis of age, race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, medical condition, genetic information, national origin, ancestry, disability (mental and physical), marital status, military status, veteran status, citizenship or any other characteristic protected under applicable local, state or federal law.