Account Manager Telesales

Our mission is to be a trusted workplace for team members to be their whole selves at work. A company that people love and positively impacts the lives of all whom we touch.

be your best self

At Interstate Batteries, you have the chance to be excellent at work and excellent at life. We know that professional success depends on personal wellbeing. That's why we want to enrich your life with the tools and services you need to succeed in every area of your life. Join us!

Purpose of Job:

• to sell
• develop relationships with customers
• determine needs
• fact find
• recommend
• give best top-notch customer care over the phone possible
• provide quotes
• manage accounts for the All Battery Centers.
• prospect and sell to new accounts
• service all commercial account battery needs and issues with a friendly attitude and competitive prices.

Job Components:

• 70% - make telesales calls every day, get new accounts and sell as much as possible. Achieve 220 minutes + on telephone.
• 15% - quotes, paperwork (including adding and running numbers and reports).
• 15% - entering orders.
• Achieve quality goals set by Sales department.
• Strategizing with store managers on game plans for reaching sales goals.
• Utilizing “Hot Buttons” to further develop customer relationships.
• Run cash accounts.
• Develop and maintain cooperative, professional relationships with customers, store managers, co-workers and supervisory staff
• Demonstrate flexibility in adjusting to periodic changes in customer assignments and in achieving departmental goals

Qualifications:

• People skills-ability to communicate, work and deal with all personalities.
• Sales skills or ability to develop sales skills.
• Computer and typing experience very helpful.
• Common sense.
• Positive attitude.
• Prior computer knowledge (typing skills).
• Dependable.
• Ability to articulate clearly.
• Able to successfully complete battery training provided by Interstate.
• High school diploma or equivalent.
• 1 year prior telesales experience highly desired.

Scope Data:

• Meet monthly budget goals
• Be a team player.
• Ability to interact well with all personality types.
• Track orders and dollar amount of orders.
• Meet and surpass monthly goals.
• Manage database and accounts over 60 to 90 days.
• Procedures for completing work have been established and a number of specific guidelines are available. The number of guidelines and work situations requires the employee to use judgment in locating and selecting the most appropriate guidelines, references, and procedures, and sometimes to make minor deviations. Works with some independence; frequent review of issues with immediate manager.

Work Environment:

• Ability to sit at a computer and talk on the phone for long periods of time.
• Ability to multi-task.
• Ability to occasionally lift up to 25 pounds, i.e. lifting boxes of computer paper.

Note: We do not accept resumes from headhunters, placement agencies, or other suppliers that have not signed a formal agreement with us.

Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Interstate Batteries expressly prohibits unlawful discrimination on the basis of age, race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, medical condition, genetic information, national origin, ancestry, disability (mental and physical), marital status, military status, veteran status, citizenship or any other characteristic protected under applicable local, state or federal law.