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Position Title: Techno-Functional Consultant – PeopleSoft FSCM – Application Support
Location: Boston/Remote.
The ideal candidate will reside within a two-hour commute from Boston, Massachusetts.
Responsibilities
- Triage tickets and service request based on service workflow in the ticketing system!
- Provide Level 2 and Level 3 support for PeopleSoft FSCM, ensuring timely incident resolution and service request fulfillment as per defined SLAs (Response and Resolution Time SLA)
- Analyze, troubleshoot, and resolve production issues, integration issues and batch issues.
- Conduct root cause analysis and propose long-term fixes for recurring issues.
- Develop and implement bug fixes, and minor enhancements using PeopleTools (App Designer, Application Engine, PeopleCode, SQR, SQL, Integration Broker etc.)
- Provide daily production support for these FSCM modules – (General Ledger, Accounts Receivable, Billing, Accounts Payable, Purchasing, Inventory, Cash Management, and Commitment Control, Projects and Grants).
- Work closely with the Service Delivery Manager and Engagement Manager and provide updates on incidents and service request tickets.
- Employ best practices in defining requirements, assessing client requirements, and determining optimal solutions for customer’s business problems.
- Establish strong relationships with customer’s business and IT stakeholders and serve as a trusted advisor to the customer.
- Collaborate with project teams including DBAs and PS admins, stakeholders, and other vendors for successful project outcomes.
Required Skills
- Minimum 8 years of work experience in PeopleSoft Financials & Supply Chain (FSCM) modules
- Proven experience in application support and production support of PeopleSoft Financials modules in an SLA driven environment.
- Strong understanding of PeopleSoft Financials business processes across procure to pay, order to cash and record to report.
- Experience with ITSM processes and tools such as Remedy, ServiceNow or JIRA.
- Driven to communicate the progress and status of tickets and service requests through timely updates.
- Ability to manage expectations of different project stakeholders.
- Have a proactive approach to problem solving.
- Experience working in an SLA driven environment.
If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
Top Skills
What We Do
Founded in 1999, ERPA is a leader in enterprise application managed services, managed projects, and managed hosting. ERPA’s 500-plus consultants and technologists enable organizations to address their most complex operational challenges, including maximizing their technology investment and developing and executing future technology roadmaps.
