Position Summary
Effectual Technical Writers are members of the Professional Services team responsible for ensuring that customer-facing projects are delivered with customer satisfaction and technical excellence. Effectual Technical Writers are "Brand Ambassadors" and are expected to stay current on leading practices to deliver high-quality, well-conceived solutions to customers.
A Glimpse into the Daily Routine of a Technical Writer
The Technical Writer will gather, create, and maintain technical documentation. Translate complex technical information into clear and comprehensive content that can be easily understood by target audience. Support subject matter experts, participate in reviews, and contribute to collaboration to modernize and maintain a cloud platform and migrate varied and multiple applications and workloads. Their work combines independent tasks, research, collaboration, and documentation refinement to create valuable resources for users using cloud technologies. You will report directly into the Sr. Manager, Project Management Office.
Responsibilities
Develop and maintain comprehensive technical documentation for cloud-based products and services, including user guides, API documentation, system architecture diagrams, deployment guides, and best practice documents
Collaborate with subject matter experts, cloud architects, engineers, managers, security specialists, application developers, and other team members to understand complex cloud concepts and translate them into concise documentation
Research and stay updated on the latest cloud technologies, trends, and best practices to ensure accurate documentation
Write, edit, and proofread technical content with a focus on clarity, accuracy, and consistency, observing our style and branding guidelines
Comfortable with reviewing and editing documents provided from Engineers and Architects
Organize and structure complex information, considering the needs of different target audiences, such as developers, system administrators, and end-users
Create and maintain code samples, command-line instructions, and configuration examples to assist developers in integrating with cloud services
Collaborate with teams, including management, engineering, security, application development, innovation, and support, to gather information and ensure documentation aligns with product features and updates
Conduct regular reviews of existing documentation to identify areas for improvement, update outdated information, and address user feedback
Improve documentation processes and templates to enhance efficiency and quality
Help develop training materials, video tutorials, and knowledge base articles to support self-service customer education
Stay up to date with security and compliance requirements related to cloud services and ensure documentation reflects the necessary guidelines and best practices
Qualifications
Minimum Education: Bachelor's degree in related discipline AND
Minimum Experience: 5+ years of experience editing technical documents with a focus on public cloud platforms (e.g., AWS, Azure, Google Cloud)
Must be a US Citizen
Knowledge of leading cloud/security practices
In-depth understanding of cloud concepts, including infrastructure-as-a-service (IaaS), platform-as-a-service (PaaS), and software-as-a-service (SaaS)
Familiarity with cloud-based technologies, services, and tools, such as virtual machines, storage, networking, containers, serverless computing, and microservices architecture
Strong knowledge of cloud deployment models, such as hybrid cloud, multi-cloud, and cloud migration strategies
Proficient in using documentation tools and platforms, such as markdown, DITA, Git, and content management systems (CMS)
Familiarity with agile development methodologies and experience working in an Agile or Scrum environment
Understand DevOps Practices (CI/CD, Jenkins, GitLab)
Familiarity with Security and Compliance (Cloud security, HIPAA)
Cloud Cost Optimization
Understand Data Analytics and Big Data (Hadoop, Spark, Redshift, Azure Data Lake)
AWS Cloud Practitioner or other AWS Certification
Location: Remote
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The work is generally performed in an office environment. Physical demands include sitting, keyboarding, verbal communication, written communication. Employees are occasionally required to stand; walk; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this position. Reasonable accommodation may be made to enable individuals with disabilities to perform the functions.
What We Do
Effectual, an AWS Premier Consulting Partner, is an innovative, cloud first managed and professional services company that works with commercial enterprises and the public sector to mitigate their risk and enable IT modernization.
A deeply experienced and passionate team of problem solvers apply proven methodologies to business challenges across Amazon Web Services and VMware Cloud on AWS. Effectual is backed by Catalyst Investors and Lumerity Capital, private equity firms focused on investments in cloud and data infrastructure. Effectual is a member of the Cloud Security Alliance, and the PCI Security Standards Council.
