Job Description
Are you ready to write your next chapter?
Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day.
We’re looking for a Technical Support Representative Senior to join our ever-evolving Global Technical Service Center team to help us unleash the potential of every business.
Are you ready to make your mark? Then you sound like a Worldpayer.
About the team
Information Technology
Our Tech and Security teams keep us moving each day, no matter where we are in the world. From the hardware to the networks and everything between, they humbly make it all happen.
Within the Global Technical Service Center, we are looking for team members with a vision that includes going above and beyond, helping everyone, works to win our customers trust and willingness to be one team.
SHIFT: (8AM-8PM)
D2 - Rotating Wednesday, Thursday through Saturday
What you’ll own
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Provides effective customer service in a 24X7X365 production environment (holiday support may be required).
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Utilizes soft skills and troubleshooting skills to resolve client issues and questions.
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Asks probing questions to gather relevant information on routine and complex calls with effective listening skills to develop understanding of client questions or issues.
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Documents, tracks, and monitors client incidents in ticketing system to ensure a timely resolution. Communicates highly technical information to both technical and nontechnical personnel.
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Prioritizes and escalates support incidents and requests based on business impact and documented guidelines.
What you bring
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Good customer service skills with internal and external users
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A self-learner that has flexibility to think, interpret and apply the knowledge gained
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Experience using Service Now, Mainframe applications and MS Office
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High school diploma or GED with relevant work experience
What makes a Worldpayer
What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one.
Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.
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Privacy Statement
Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice.
EEOC Statement
Worldpay is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here.
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Sourcing Model
Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.
Top Skills
What We Do
Need to close complex deals with innovative solutions and dedicated service? Our payment solutions help further the average life of merchants, getting you a better bottom line.
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