L2 Support Engineer (m/f/x)

Thank you for your interest in working for our Company. Recruiting the right talent is crucial to our goals. On April 1, 2024, 3M Healthcare underwent a corporate spin-off leading to the creation of a new company named Solventum. We are still in the process of updating our Careers Page and applicant documents, which currently have 3M branding. Please bear with us. In the interim, our Privacy Policy here: https://www.solventum.com/en-us/home/legal/website-privacy-statement/applicant-privacy/ continues to apply to any personal information you submit, and the 3M-branded positions listed on our Careers Page are for Solventum positions. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Job Description:

3M Health Care is now Solventum

At Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.

We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.

The Impact You’ll Make in this Role
As a Support Engineer in our Health Information Systems division, you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:

• Supporting the ‘360 Encompass’ autocoding solution in Belgian hospitals

• Providing comprehensive support and maintenance for the ‘DRGFinder’ product, a clinical coding solution for Belgium

• Providing technical support and assistance for the Solventum Benchmark Portal, an analytical tool used by most Belgian hospitals

• Collaborating with customers to understand their needs and ensure successful implementation and usage of our solutions

• Offering ongoing support and training to customers to maximize the value of our products

Your Skills and Expertise To set you up for success in this role

From day one, Solventum requires (at a minimum) the following qualifications:

• Bachelor’s Degree or higher AND relevant job-related experience

• Proven track record in customer support and technical implementation

• Excellent language skills in French, Dutch, and English

• System operations, including monitoring, logging, and troubleshooting

• Software Development Lifecycle processes

• Current, valid Driver’s License

Additional qualifications that could help you succeed even further in this role include:

• Master’s degree in Healthcare Administration, Business, or a related field from an accredited institution

• Knowledge of the design and application of ICD-10-CM classification and the Belgian Health Care market

• German Language

• Experience in the medical field, particularly with healthcare IT solutions

• Cloud Expertise: Proficient in AWS, including containerization and orchestration with a strong understanding of Docker.

• Automation pipelines and Infrastructure as Code (IaC) practices

• Version control systems, particularly GitHub

Work location

Hybrid: Working together with the team in our Diegem offices is required at least 1 to 2 days a week

Supporting Your Well-being

Solventum offers many programs to help you live your best life – both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with other companies that are comparable in size and scope.

Diversity & Inclusion

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, gender, sexual orientation, age, civil status, disability, family status, or membership of the travelling community.

Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process.  Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.

Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.

Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.

Solventum Global Terms of Use and Privacy Statement

Carefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.

Please access the linked document by clicking here, select the country where you are applying for employment, and review. Before submitting your application you will be asked to confirm your agreement with the
terms.