Customer Support Professional

When you are enjoying content on TV, radio, smartphone, tablet or PC, you are also watching the works of the team that helps put that content right there. The mission of Mediagenix is to enable renowned media companies (e.g. BBC, Disney, Discovery, Paramount) worldwide to bring content to the viewer in the most efficient and future-proof way with the help of our broadcast management system.

To support media companies in their growth in this fast-paced media world, we deliver innovative software solutions on premise or web-based in the cloud that optimize the life cycle of their content across channels and services.

We are on the lookout for a Customer Support Professional to strengthen our team. Do you get energy out of helping others, communicating with different stakeholders and are you tech-savy to top it off? We might be your perfect match!

Your challenge

• You are thé contact person for our customers. After an introductory phase during which we train you in the business concepts of the television world and the functionality of our WHATS’ON software, you deal with all questions about the use of our software and—after thorough examination—you register solutions for error messages.
• It is up to you to find a solution self-reliantly, of course not without the help of your colleagues’ expertise. It is a challenge to keep searching until you come up with a solution that will help your customer. Communication with the customer is mainly online through an issue tracking system (JIRA).
• Another aspect of your job consists in testing WHATS’ON software before a new version is released to the customer(s) you are responsible for. This comprises testing and documenting a new functionality as well as the solutions for error messages you registered yourself.
• When you are ready for it, you will train customers in WHATS’ON, either in Belgium or abroad.

Your interest and skills

• We are not expecting you to be an information science specialist, but you do have a certificate of higher education.
• You are a good listener, proficient in analyzing, documenting and solving problems.
• You love combining customer service activities with coordinating work and coaching colleagues.
• It is no problem for you to deal with a mix of different customers and projects, without losing track of the team's work.
• Information security is at the core of our business, so it is of paramount importance that you respect the specific security provisions related to the execution of your job.
• We expect you to communicate fluently in French or Dutch, and English.

Our offer

• We’re happy to welcome you to our vibrant international tribe, with over three decades of growth, innovation and excellence under our belt. 
• Your efforts and dedication deserve recognition. We offer an extensive salary package, featuring perks like an optional company car with charging card, a company bonus, meal vouchers, and group and hospital insurance. 
• MEDIAGENIX cares for its employees and therefore offers a healthy work/life balance. With flexible hours and remote work options, you have the freedom to thrive both in and out of the office.
• We've got your back with an exceptional onboarding program. Picture this: numerous training courses with experts in their field, 1-1 mentoring, an onboarding program designed just for you, and continued support from your team. We assure you of the development of your talents. You grow = we grow!
• But it’s not all about work. Whether it's casual chats by the coffee machine, swapping life updates over lunch, or sharing laughter with colleagues, we love it. 
• Need a breather? We've got you covered. Enjoy weekly sporting sessions to recharge your mind and body, savor daily servings of delicious fresh soups, enjoy some fresh fruit and so much more.

We're already looking forward to meeting you!