Technical Support Engineer (POS)

payabl. empowers businesses to grow through payments innovation and banking services. Our ambition is to expand our strong portfolio of global financial services we provide to business and make them all available in one place on our platform we call payabl.one. 

This role is about:

A skilled Technical Support Engineer to join our team, specializing in Point of Sale (POS) systems. This role involves supporting both external and internal customers with their daily tasks related to the POS project. The ideal candidate will have strong technical troubleshooting abilities, excellent communication skills, and the flexibility to work on-site and remotely as needed.
You will:

• Daily Support: Assist external and internal customers with daily tasks related to the POS project.
• Technical Investigation: Conduct thorough technical investigations to resolve client issues efficiently.
• Merchant Account Management: Create and manage merchant accounts to ensure seamless operations.
• POS Terminal Installation: Install POS terminals on-site, ensuring proper setup and functionality.
• Transaction Status Checks: Provide detailed transaction status checks to customers.
• On-Call Duty: Be available for on-call support out of business hours, including evenings and weekends.
• Issue Escalation: Escalate unresolved issues to the appropriate IT teams and service providers.
• Testing and Validation: Test merchant cases and payment methods to ensure system integrity.
• Technical Support: Offer general technical information and support to customers experiencing issues.
• Decline Reason Investigation: Investigate and determine reasons for transaction declines, providing detailed feedback to customers.

Work Schedule

• Weekly Work Days: Wednesday to Sunday
• Business Hours: 10:00 AM - 5:00 PM at the office premises
• On-Call Duty: Remotely available during evenings and weekends for support (on-call without active work)
• Days Off: Monday and Tuesday

What we need:

• Bachelor's degree in Computer Science, Information Technology, or related field.
• Proven experience in a technical or customer support role, preferably with POS systems or payment services.
• Hands-on experience with POS terminal installation and maintenance.
• Strong problem-solving skills and ability to conduct technical investigations.
• Familiarity with merchant account management and payment processing.
• Understanding of transaction processes and decline reasons.
• Excellent communication and interpersonal skills.
• A Driving license and a Greek language are a must.
• Ability to work independently and as part of a team.
• Strong organizational skills with the ability to multitask.
• Willingness to work non-standard hours, including evenings and weekends, as required.
• Experience with specific POS systems and software.
• Knowledge of the payment processing industry and related regulations.

The perks of being a payabl.er:

• 🚗 Drive in Style: After your probation, a sleek company car is all yours.
• Future-Proof Your Finances: Jump on board, and after your probation period, we'll kickstart your Provident Fund 
• 🌱 Grow Without Limits: Our environment is all about nurturing your talents and fueling your ambition with endless opportunities for professional development. 
• Speak Like a Local: Greek language classes, offered twice a week for all team members.
• 💳 Shop and Save: Get exclusive access to a discount card at various local businesses.
• 🌍Thrive in a multicultural workplace that celebrates diversity and values your unique contributions. Here, every perspective is appreciated, and every voice is heard. 
• Lead the Charge in Pioneering Projects: Be at the forefront of innovation by playing a key role in groundbreaking projects.
• 🏝 Max Out Your Downtime: With 25 days off plus public holidays, and an extra 10 days for when you're under the weather, we make sure you have ample time to relax, recharge, and return brighter. 
• 📚 Support for Your Educational Aspirations: We're here to support your educational pursuits because we believe in investing in your growth. 
• 🍔 Wolt Your Way Through Lunch: Enjoy a Wolt lunch allowance of €150 per month.

Ready to Join Us? 

Let's embark on a journey to redefine the landscape of payments together. We're not just offering a role; we're inviting you to be a part of something bigger. Join our team, and let's innovate, disrupt, and lead the future of payments. Together, we can make an impact that resonates. Welcome to the team! 

If this role seems like a good match, please submit your resume all applications are treated with the strictest confidentiality. Please note that we may keep your CV for a period of one (1) year for future relevant job opportunities. For more information about how we process your data please see our privacy policy at