Technical Consulting Analyst

Job Title

TECHNICAL CONSULTING ANALYSTBusiness Environment

In the airline industry, Offer Management is a very strategic area with massive investments. In particular, optimizing the offer pricing through advanced Revenue Management or Dynamic Pricing techniques, which we offer at Amadeus, is of utmost importance to the success of airlines. In this area, a single decision or automated action can either mean profitability or significant loss. The discipline remains complex with advanced scientific concepts and requires dedicated support from the system provider to ensure airline customers

Main Responsibilities

Common Accountabilities:

• Has working experience and advanced and specialized technical/functional knowledge in their discipline. Understands how their area contributes to the business. Acts as a reference for colleagues with less experience and supports less experienced team members.

• Influences decisions related to their activities, anticipating dependencies and consequences in complex scenarios, contributes to transversal projects, proposes improvements to processes, and is accountable for their and the team's commitments.

• Works independently within the plan outlined by the manager, with some guidance on the most complex situations.

Specific Accountabilities:

Solution Definition & Implementation:

• Be involved in pre-sales or upsell activities.

• Responsible for planning, conducting, and directing the analysis of complex business problems.

• Scope and size the project, define deliverables. Involve and coordinate PDA (Product Development and Analysis), DEV (Development) teams when gaps are identified. Coordinate the activity of other technical consulting analysts for significant projects/services. Define action plans and guidelines.

• Conduct in-depth reviews of client business activity including processes, tools, skills/knowledge, organization, structure, strategy, and objectives. Understand a broad spectrum of the company's technology to deliver part of a detailed technical design that meets customer requirements.

• Assist customers in solution definition and implementation.

• Monitor the business impact of implemented actions on business performance and efficiency and identify additional improvement opportunities.

• Provide detailed feedback on the clients’ daily usage of the systems and on identified limitations to Product Management and Product Definition teams.

Management and Product Definition Teams:

• Help sustain the quality of the products, as used by our customers, hand in hand with Product Definition and Developer teams. Influence the internal product evolution based on feedback collected by translating customer needs and feedback into detailed business requirements.

• Go beyond their domain of expertise, embrace a wider scope. Investigate all the impacts on Amadeus Solutions and Products that are provided to clients and ensure that they are properly handled and solved by the accurate teams.

• Conduct in-depth reviews of client business activity including processes, tools, skills/knowledge, organization, structure, strategy, and objectives.

• Build a network of Points of Contact (POCs) in various functional areas.

• Demonstrate high quality and act as a model for job-related activities.

What we can offer you ?

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

How do we hire?

• Online application: Submit your online application and our Talent Acquisition team will get in touch if your skills match the role. 

• Phone Interview: We'll get to know each other with a short casual conversation. You'll also have the chance to ask questions. 

• Online Testing: Depending on the role you applied for, you may have to do some online tests. 

• Interviews: First, you'll meet one of our talent teams. Then you'll have an interview with a member or members of the team you're looking to join. 

• Offer: Our Talent team will make you a job offer and welcome you to your new role with us. 

• Join our global team: Where you can develop your skills and build an international career that matters. 

100% of the people we’ve recruited started by applying. Take a chance!

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Diversity & Inclusion

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.

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