Managing Director, Livramedom

Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring. Our solutions provide a range of benefits, from infection prevention and protection of at-risk skin, to improved patient outcomes and reduced care costs. Convatec’s revenues in 2023 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC). To learn more about Convatec, please visit http://www.convatecgroup.com
Our search for better is changing the lives of our customers. It’s changing the careers of our people too – creating new challenges and opportunities all the time. We’re a business that never stands still. Join the team as the Managing Director, Livramedom, and you won’t either.

ABOUT THE ROLE:

Key Responsibilities:

• Direct activities that have significant impact to the achievement of results for Livramedom and for the broader CC/HSG function. Manages a larger team of leaders managing multiple teams. Developing short and mid-term ( 1-3 year ) strategies and the operation of longer-term strategies (3-5 years).

• Direct responsibility for the day-to-day Livramedom service including the pick pack and warehousing/logistics/supply chain, and the customer service operations.
• Direct management of most senior leadership in Livramedom including logistics, Customer Service, Finance, and sales.
• Overall leadership of a teams within Livramedom
• Shared responsibility with the BUs for the field nursing teams, the marketing team, the CIC/Me+ team and the human resources team.  Subject to further review, dedicated headcount may be added for marketing, human resources, data analysis and IT.
• Accountable for driving higher productivity and service levels into Livramedom. Service and efficiency must be maximized but within agreed (higher) gross profit% and EBIT% targets.  Recommend key programs and strategies to drive such efficiencies and service levels across the network.
• Work to drive down service complaint levels across the whole organization. Implement, embrace, and boost Net Promoter Score (NPS).  Drive a learning culture where great service increases and complaint levels drop.
• Develop a culture to empower with decision authority those closest to the customer or the order.  Enact the concept of “State your intent” deep into the organization based on qualified insight and judgement.
• Maximize the capabilities and resources from Livramedom in France. Leverage the US HSG leadership team to assist with the Associate Directors.
• Ensure effective ongoing communication within Livramedom, across BUs, and with the US HSG
• Become entrenched in the manufacturer relationships to ensure best discounts and rebates to improve the overall gross margin within the group.

ABOUT YOU:

Qualifications/Education:

• Must have a high school diploma, college degree preferred.
• Must be bilingual and fluent in both French and English.
• Five years related experience and/or training; or equivalent combination of education and experience.
• Significant experience in a fast paced, DTC supply chain.
• Experience of leading telephone-based customer service teams.
• Experience of working within a Dispensing Appliance Contactor (aka DME).
• Use intuition and experience to effectively interpret data and know what to do with it
• Able to visualize current problems as well as potential problems and provides solutions to said problems
• Be able effectively communicate with customers, resolve problems, and conduct damage control when necessary
• Be capable of promoting a team atmosphere without compromising end results
• Able to read, write, and interpret written information at an advanced level
• Prioritize and plan work activities; Use time efficiently.
• Meet productivity standards; complete work in timely manner; Strive to increase productivity.
• Observe safety and security procedures; Report potentially unsafe conditions; Use equipment and materials properly.
• Solid and proven leadership capabilities.
• Adaptable to rapidly changing priorities.
• Ability to think soundly under stressful situations.
• Strong process and numerical skills with a keen analytical approach.

Special Factors

• This role can be performed on a hybrid basis.

Our products make a big difference every day. So will your contribution. The work you do will mean more, because it'll make things better for your team, our business or our customers' lives. It'll inspire you to deliver to your very best.

And we'll be right behind you when you do.

This is a challenge more worthwhile.

This is work that'll move you.

#LI-Hybrid

#LI-MO1

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A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at [email protected].

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

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