Flexera saves customers billions of dollars in wasted technology spend. A pioneer in Hybrid ITAM and FinOps, Flexera provides award-winning, data-oriented SaaS solutions for technology value optimization (TVO), enabling IT, finance, procurement and cloud teams to gain deep insights into cost optimization, compliance and risks for each business service. Flexera One solutions are built on a set of definitive customer, supplier and industry data, powered by our Technology Intelligence Platform, that enables organizations to visualize their Enterprise Technology Blueprint™ in hybrid environments—from on-premises to SaaS to containers to cloud.
We’re transforming the software industry. We’re Flexera. With more than 50,000 customers across the world, we’re achieving that goal. But we know we can’t do any of that without our team. Ready to help us re-imagine the industry during a time of substantial growth and ambitious plans? Come and see why we’re consistently recognized by Gartner, Forrester and IDC as a category leader in the marketplace. Learn more at flexera.com
The Technical Consultant is a vital contributor ensuring that Flexera products are onboarded and configured to meet customer needs and goals. This role involves understanding and prioritising technology intelligence, providing expert consultation, and delivering functional and technical solutions on applications and technology installations. The consultant will support customers through their journey, ensuring the realization of technology value and fostering strong customer relationships.
Key Accountabilities and Responsibilities:
- Deliver Flexera solutions, integrating with surrounding technologies to meet customers' business outcomes.
- Ensure timely achievement of customer success through best practice onboarding and adoption strategies.
- Provide credible and relevant technical consulting services, including scoping, estimates, and solution designs.
- Support delivery team management in setting customer expectations and maintaining ongoing communication.
- Act as a subject matter expert, supporting internal and external stakeholders as needed.
- Assist in technical knowledge transfers and share best practice advice.
- Support delivery of specialist value training and contribute to content development processes.
- Utilize commercial awareness to highlight opportunities for adapting project scopes to ensure the best outcomes for customers.
Required Experience, Qualifications, and Professional Skills:
Product Skills:
Domain knowledge to an expert level in one product set, and preferred working knowledge in two or more product sets.
- Flexera FNMS Upgrades
- Flexera One
- ITV
- Snow SLM Upgrades
- Snow Atlas
- CCO
- SAP
- Engineering
- Snow4Engineering
- Productivity Optimizer
- App Broker
- Risk Monitor
Digital & Tech Skills:
Base knowledge of the following:
- Computer/Hardware Networking
- Data Science & Analytics
- Delivering Cloud Computing Services
- Using Customer Relationship Management Software (e.g., SFDC, Gainsight)
- Using Collaboration and productivity software
- API programming (e.g., Powershell or equivalent) Graph QL
- Knowledge of a 3rd Party ITSM tool (e.g., ServiceNow, BMC)
- Domain expertise in Core SAM Technologies
- Domain expertise in Snow Products (e.g., Automation Platform, Risk Monitor, Commander, Snow Cloud Cost)
- Data {expand on Data capabilities} Relationship DB etc
- Security – working knowledge of applying SSL Certificates,
- Networking – working knowledge of “concepts”
Business Skills:
- Resource Management and Operations
- Coordination and Time Management
- Project Management
- Industry Knowledge
- Supporting Sales Communication and Marketing of Products and Services
- Customer Experience
Innovation & Creativity:
Building capability & experience for:
- Problem Solving
- Analytical Thinking
- Creative Thinking
- Critical Thinking
- Systems Thinking (Process Improvement)
Languages:
- Business English (as a minimum, other languages as determined by the local market)
Working with People:
- Active listening, communication, and information exchange
- Service Orientation
- Following instructions and procedures
- Assisting and supporting co-workers
- Social Influence
- Empathy
- Persuasion and Negotiation
- Liaising and Networking
- Building Trust
Qualifications/Certifications:
- Relevant demonstrable work experience
- Relevant University degree or equivalent for the role[PP2]
- Relevant Scripting Language (e.g., Powershell) – Desired
- ITIL/FinOps/CSAM qualification – Desired
Experience:
- Appropriate customer experience in a technical role
Behavioural & Attitudinal Focus:
- Analytical: Comfortable working with complex data sets and delivering outcomes through structured thinking.
- Attention to Detail: Ensures high standards of quality and accuracy in all activities.
- Customer/Relationship Management: Focuses on stakeholder perspectives, manages expectations, and supports customer success.
- Influencing: Bridges teams, customers, and partners to achieve outstanding results.
- Organization & Process: Manages multiple tasks effectively, ensuring balanced prioritization.
- Business Acumen: Understands Flexear's vision and mission, actively seeking ways to align activities with broader commercial aims.
- Focus Switching: Manages multiple tasks within areas of specialty without overcommitting.
- Problem Solving: Uses abstract and critical thinking to tackle complex issues and adapt to troubleshooting challenges.
Flexera is proud to be an equal opportunity employer. Qualified applicants will be considered for open roles regardless of age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by local/national laws, policies and/or regulations.
Flexera understands the value that results from employing a diverse, equitable, and inclusive workforce. We recognize that equity necessitates acknowledging past exclusion and that inclusion requires intentional effort. Our DEI (Diversity, Equity, and Inclusion) council is the driving force behind our commitment to championing policies and practices that foster a welcoming environment for all.
We encourage candidates requiring accommodations to please let us know by emailing [email protected].
What We Do
Flexera delivers SaaS-based IT management solutions that enable enterprises to accelerate digital transformation and multiply the value of their technology investments. We help organizations inform their IT with definitive visibility into complex hybrid IT ecosystems, providing unparalleled IT insights that allow them to seize technology opportunities. And we help them transform their IT with tools that deliver actionable intelligence across an ever-increasing range of dimensions to effectively manage, govern and optimize their hybrid IT estate.
More than 50,000 customers subscribe to our technology value optimization solutions, delivered by 1,300+ passionate team members worldwide. To learn more, visit flexera.com
Why Work With Us
People work here for, well, the people. People stay for the camaraderie with smart, passionate teams who actually like working together and managers who support them. We also offer competitive benefits, hybrid working and unlimited time off.
Our inclusivity scores are in the top benchmark and we are consistently rated a “great place to work.”
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