Technical Account Manager (TS/SCI)

Technical Account Manager (Top Secret Clearance TS/SCI)

About ArangoDB

Founded in Germany and now headquartered in San Francisco, ArangoDB is the most highly scalable, open-source, Graph Database with AI/ML capabilities available in the market. In addition to graphs, it is natively supporting a number of data models including Document, and Key-Value as well as Full-Text Search and Retrieval. It serves as the scalable backbone for Graph-Analytics and complex data architectures across many different industries. Developers can build high-performance applications using a convenient SQL-like query language or JavaScript extensions. Oh, and did we mention it’s open-source? Find out more at the Company page and follow us on Linkedin.

ArangoDB is seeking an experienced Technical Account Manager to ensure a critical government-related entity achieves their goals using ArnagoDB.
 

Required Clearance: TS/SCI.

This position is to support government contracts. Only candidates with active TS/SCI will be considered.

Location: Ohio, USA

This role is almost entirely a field-based role located near Dayton, Ohio. Relocation support will be provided and successful candidates must relocate or reside within 50 miles of the field location. This role is not eligible for hybrid or remote work.

You Will:

• Be the trusted liaison between our most valued customers and the ArangoDB team to ensure continuous value attainment and issue resolution.
• Provide Product Management, Engineering, and internal stakeholders with regular feedback regarding customer demands and trends
• Advocate and educate use cases, features, and best practice materials for all aspects of ArangoDB to customers with presentations and high-level demonstration
• Run deep technical customer training and enablement sessions comfortably
• Solve technical problems of our clients with the best solution for the client in mind
• Grow product usage and footprint at the customer to ensure renewals and enable expansion.
• Other duties as assigned from time to time. 

Your Skills:

• Active Top Secret Clearance TS/SCI or in the process of TS/SCI certification
• Experience working with Federal Government and/or DoD clients
• Prior experience with NoSQL technologies
• Proficient in containerization systems (Kubernetes) 
• Exposure to Python, Jupiterlab, Spark, and/or SQL for developing ETL applications
• Confident with at least one of the major Cloud providers (AWS)
• Comfortable with Unix/Linux system administration (RedHat, CentOS, Ubuntu)
• Strong troubleshooting and excellent technical communication skills
• Prior experience in customer-facing roles
• Communicate effectively with both technical and business stakeholders and maintain valuable customer relationships

Additional Skills:

• Previous experience with Graph databases or frameworks
• ML, AI, Graph analytics 
• Experience with programming languages, e.g., Java, C++, Javascript, Golang
• Technical understanding of data and ML tooling, workflows, and trends in enterprise setting

The minds of ArangoDB come from 5 different continents and more than 20 countries. Diverse backgrounds enable us to see new solutions. We invite people from every culture, national origin, religion, sexual orientation, gender identity or expression, and of every age to apply to our positions. All employment decisions are based on business needs, job requirements, and individual qualifications. Arango is committed to a workplace free of discrimination and harassment based on any of these characteristics. We love this diversity and encourage everyone curious and visionary to join the multi-model movement.