Team Leader-HRO

Our story

Strada is a technology-enabled, people powered company committed to delivering world-class payroll, human capital management, and financial management solutions to organizations globally.

With a team of more than 8,000 experts and over 30 years of expertise, Strada blends leading-edge technology with human ingenuity to help businesses across the globe design and deliver at scale. Supporting over 1,400 customers in 33 countries, Strada partners with customers at every stage of their journey, to help drive their vision forward.

It’s why we’re so driven to connect passion with purpose. Our team’s experience in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life.

With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Strada is the perfect place to put your passion to work.

To learn more about us, visit stradaglobal.com

 Role summary

• The primary responsibility will be to take care of day to day work allocation to Payroll /HRO Administrator interacting with client, Attending Client calls, passing on the Process updates to the team members, Maintaining Weekly reports, Daily reports and interacting with the process manager and the team to improve the process.

• To provide an effective and efficient payroll/HRO service to customers, ensuring the accurate and timely payment of their employees’ salaries

• Respond to requests, queries and complaints from external customers in a friendly and efficient manner so as to enhance customer loyalty

• Would be responsible for the efficient resource and time utilization to achieve process deliverables as per the set SLA’s. He would report into the Process Manager and should support in process supervision

Main responsibilities

Strategic

• Co-ordinating with the Transition team during testing phase

Client Handling, Support And Communication

• Communicating with Onshore team as per Requirement Handling Conference Calls Monthly / Quarterly Basis

Reports

• Report Progress At A Team Level - Keep PM Updated

• Responsible For Ensuring Quality Documentation Is Up To Date

Resource Management

• Engaging In Periodic Resource Estimation/ Planning

• Analysing and Forecasting Attrition(Team Level) - Inform PM As Required

• Controlling Attrition / Absenteeism /Responsible For Resource Utilization

• Responsible for maintaining and updating team skills matrix & other process documents

Performance Management

• Conducting Daily/Weekly Production Feedback Sessions – Providing Feedback On Quality And SLA Issues And Team Targets

• Analyzing Team Performance And Identifying Training Needs/ One To One Meetings With Subordinates

• Ensuring Process/ Refresher Training Is Conducted As Required

• L&D & HR – Interface – Training Nominations RnR nominations – Providing Inputs To PM

• Appraisals – Midterm/ Annual – Provide Feedback And Inputs On Team Members To PM

Employee Life Cycle

• Trainee Appraisals – Providing Feedback To PM

• Coordinating Joining Formalities & Exit Formalities– ID/ Login Creation, etc. For New Team Members, Resignation formalities – Keep PM Update

• Tracking Attendance/ Absenteeism Of Team – Inform PM

• Pay Roll Interface – Collecting And Distributing Salary Slips/ Cheques Of Team

• Ensuring Grievances Are Handled Effectively And Escalating As Required

• Responsible For Leave Planning

• Conducting One On One Sessions With the Team

Production

• Ensuring Production through Optimal Work Allocation And Monitoring)

• Resolving Daily Queries And Problems Of Team Members

• Creating, Allocating And Tracking Work/ Jobs Using Appropriate S/W As Specified For Process - Inform PM As Required

• Responsible For Shift Monitoring And Control

• Responsible For Daily Reporting - MOM Etc.

• Collecting Team Metrics

• Analysis Of Errors/ Issues And Creation Of Root Cause Analysis Documents

• Responsible For Timely Escalation Of Issues/ Problems That Require Attention Of PM Or Clients

• Ensuring Issue Resolution

• Providing Feedback On Quality Issues

• Ensuring Continuous Improvement Of Team Metrics

• Raising Calls And Coordinating As And When Required With IT Systems To Ensure Process

Compliance

• Ensuring Quality Compliance For All Processes Handled - Following Of Quality Processes Thoroughly - Checklists, Standards Etc.

• Ensuring All Process SLAs Are Met

• Ensuring ISMS Compliance for all processes handled

• Adhering to company policies, Rules & Regulations

• Adhering to Work Timings, Leave Schedules

Key experience

• Graduate from any stream / Diploma Holder

• PC Literacy - Word and Excel (Basic Level)

• Good technical knowledge of payroll/HRO and payroll/HRO systems

• MBA(preferably)

• Supervisory/team handling experience is mandatory

Benefits

We offer programs and plans for a healthy mind, body, wallet and life because it’s important our benefits care for the whole person. Options include a variety of health coverage options, wellbeing and support programs, retirement, vacation and sick leave, maternity, paternity & adoption leave, continuing education and training as well as a number of voluntary benefit options.

By applying for a position with Strada, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Strada’s employment policies. Background checks may include some or all the following based on the nature of the position: SSN/SIN validation, education verification, employment
verification, and criminal check, search against global sanctions and government watch lists, credit check, and/or drug test. You will be notified during the hiring process which checks are required by the position.

Our commitment to Diversity and Inclusion

Strada is committed to diversity, equity, and inclusion. We celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful. At Strada, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.

Diversity Policy Statement

Strada is an Equal Employment Opportunity employer and does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. In addition, we take affirmative action to employ and advance in the employment of qualified minorities, women, disabled persons, disabled veterans and other covered veterans. Strada provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would result in undue hardship. Applicants for employment may request a reasonable accommodation/modification by contacting his/her recruiter.

Authorization to work in the Employing Country

Applicants for employment in the country in which they are applying (Employing Country) must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the Employing Country and with Strada. Note, this job description does not restrict management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Strada business units.

We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization.
 

DISCLAIMER:

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.

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