Team Lead- Processing

Exceed the expectations of our residential mortgage borrowers & business partners through superior service, simple processes, and effective communications.
We deliver on this mission by empowering our employees by encouraging and recognizing superior performance and innovative solutions, by promoting teamwork and divisional cooperation.
 

Primary Function

Responsible for the oversight and management of tasks associated with the workflow of all Processing Functions. This role will supervise and support a Team of 5 Processors. Additionally, they will facilitate all loans through the manufacturing process.

Principal Duties

• Direct oversight to a Team of processors
• Works directly with Processing Manager to improve efficiency, enhance quality and influence production. Utilizes reporting to foster this environment
• Trains and mentors new Team members
• Manages an active loan pipeline by ensuring all key performance indicators are met
• Ensures all Processing conditions are satisfied in a timely fashion
• Adheres to established service level agreements
• Supports Sales, Closing & Funding
• Provides feedback loop to Sales partners
• Active communication with consumers, Title Companies & other internal Departments

• Manages the staff, plans responsibilities, directs activities, and utilizes staff resources effectively, including modifying staff levels (e.g. hiring/terminating) to meet department goals

• Monitor employee productivity, provide constructive feedback & coaching, and conduct annual performance reviews
• Perform other related duties as assigned by supervisor

Education and Experience Requirements

• High school diploma required; bachelor’s degree preferred
• 3+ years of Processing experience 
• 1+ years of supervisory experience

Knowledge, Skill and Ability Requirements

• Experience in formulating policy, and developing and implementing new strategies and procedures
• Solid understanding of the economics related to the origination, sale, and servicing of residential mortgage loans
• Ability to analyze and interpret financial data
• Ability to work and thrive in a fast-paced environment
• Must be detail oriented, task driven & work well with people
• Requires excellent verbal/written communication
• Robust ability to manage multiple tasks

All employees are required to have smart phones that meet Company security standards with the ability to install apps such as Okta Verify and Microsoft Authenticator. Employment will be contingent on this requirement.

Company Benefits:
• Medical (including Health Savings Account & Flexible Savings Account)
• Dental - RX – Vision – Life, Disability Insurance – 401(k) Plan with company match! – Employee Assistance Plan

•  Performance-based Incentives
• Pet Insurance

• Advancement Opportunities

Newrez NOW:

• Our Corporate Social Responsibility program, Newrez NOW, empowers employees to become leaders in their communities through a robust program that includes volunteering, philanthropy, nonprofit grants, and more
• 1 Volunteer Time Off (VTO) day, company-paid volunteer day where all eligible employees may participate in a volunteer event with a nonprofit of their choice
• Employee Matching Gifts Program: We will match monetary employee donations to eligible non-profit organizations, dollar-for-dollar, up to $1,000 per employee

• Newrez Grants Program: Newrez hosts a giving portal where we provide employees an abundance of resources to search for an opportunity to donate their time or monetary contributions

Equal Employment Opportunity 
We're proud to be an equal opportunity employer- and celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Different makes us better.

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