Team Lead, Helpdesk & IT Support

At Censys, our mission is to bring internet visibility and intelligence to the world’s security teams. Our platform not only identifies potential threats, but provides actionable insights and enables proactive defense strategies. Founded by researchers and practitioners, we are deeply committed to the quality, trustworthiness, and transparency of our data and results. As our own strongest critics, we continuously innovate to better understand the Internet and empower our customers with the visibility they need to succeed.

Role Summary

As an IT Analyst Team Lead, you will be responsible for supporting Censys’ employees, devices, and software. As one of the most visible team members in the company, you’ll develop meaningful partnerships with colleagues on all Censys teams, and be a valued team member of a mission-driven technology company at an exciting time in its history. Reporting to the Director of IT & Corporate Security, you will work closely together to support our most valuable assets - our people.

What you’ll do

• Provide training and support to IT staff and end-users to facilitate timely and effective solutions to technical issues
• Work closely in a medium-sized (150-200 person) company to support staff and their technology needs
• Prioritize, address, and resolve employee requests via Zendesk, Slack, and Zoom
• Manage the IT support ticketing system and ensure issues are resolved within set service level agreements (SLAs)
• Contribute and maintain documentation for IT systems, support processes, and user guides in our internal wiki to facilitate knowledge sharing and efficient problem resolution
• Manage updates to our inventory management system
• Work with the Security team to ensure organizational compliance with our regulatory requirements, and assist in control implementations related to internal security assessments
• Stay current with technology trends and advancements to recommend upgrades and new systems that will improve organizational efficiency

Skills you’ll have

• 5+ years experience supporting IT services and contributing to technology-driven business processes
• 1-2 years experience in a leadership capacity
• Experience working with MacOS, cloud-based technologies & services (Google Workspace, Slack, Zoom, etc.)
• Ability to make decisions, shift priorities and manage time to meet changing and evolving needs
• Strong problem-solving skills and ability to adapt & develop new technical skills as technology changes

Nice to have

• Experience in a high-growth tech company
• Experience supporting geographically dispersed team members in remote environments

Our target salary range for this role is between $105,000 - $140,000 USD + bonus eligibility and equity.

We are located in Ann Arbor, MI, Kirkland, WA, Los Altos, CA, and Tysons, VA. However, we are looking to hire this position in the Tysons, Virginia area to support our office there. You will have travel opportunities to meet and connect with colleagues.

Don't meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they feel they meet every qualification. At Censys we are dedicated to building a diverse, inclusive, and authentic workplace - so if you're excited about this role but your past experience doesn't align perfectly with every listed requirement in the job description, we encourage you to apply anyways. You may be exactly who we need to fill this role or others! 

We value diversity and are committed to creating an inclusive environment for all employees. Censys is an equal opportunity employer.