Technical Support Analyst
Are you looking for an opportunity to make an impact?
At Leidos, we deliver innovative solutions through the efforts of our diverse and talented people who are dedicated to our customers’ success. We empower our teams, contribute to our communities, and operate sustainable. Everything we do is built on a commitment to do the right thing for our customers, our people, and our community. Our Mission, Vision, and Values guide the way we do business.
If this sounds like the kind of environment where you can thrive, keep reading!
We are in search of a Technical Support Analyst to work on an enterprise IT program within the Intelligence Community. In this role you will work in an IT call center, utilizing your in-depth knowledge, experience, and best practices to improve products or services. The position requires conceptual and practical expertise in own area and general knowledge of related areas.
Are you ready to make an impact? Begin your journey of a flourishing and meaningful career, share your resume with us today!
In this role you will provide technical support and customer service to the client organization's users of computer applications and hardware (e.g., PCs, servers, mainframes). You will not have supervisory responsibilities and will be accountable for their own contributions, which may include:
- Answering questions regarding system procedures, online transactions, systems status and downtime procedures, from within a call center,
- Collaborating with network services, software systems engineering and/or application development in order to restore service and/or identify problems,
- Maintaining a troubleshooting tracking log ensuring timely resolution of problems,
- Performing routine assignments in the entry level to a professional job progression,
- Using existing procedures to solve routine or standard problems,
- Receiving instruction, guidance and direction from others,
- Utilizing conceptual knowledge of practices and procedures within a particular area of expertise,
- Applying general knowledge of business developed through education or past experience,
- Solving routine problems using existing procedures and standard practices,
- Having limited impact on own work team; works within standardized procedures and practices to achieve objectives and meet deadlines,
- Exchanging basic information, asking questions and checking for understanding.
Clearance Required:
- Active TS/SCI with polygraph
Required Experience, Skills, and Education:
- Bachelor’s degree, or additional work experience may be considered in lieu of a degree.
- Prior experience working in a call center.
Original Posting Date:2024-09-09
While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.
Pay Range:Pay Range $55,250.00 - $99,875.00
The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
What We Do
We Are Leidos
For 50 years we have been tackling some of the biggest problems that face our nation and our world.
OUR MISSION
Through our culture of innovation and history of performance, we develop deep customer trust built on integrity and create enduring solutions that improve our world. Leidos is a science and technology solutions leader working to address some of the world’s toughest challenges in the defense, intelligence, homeland security, civil, and healthcare markets. The company’s 43,000 employees support vital missions for government and commercial customers. Headquartered in Reston, Va., Leidos reported annual revenues of approximately $11.09 billion for the fiscal year ended January 3, 2020.
Leidos was cited for the meaningful work employees perform that is challenging, impactful, and aligned with our customers’ missions as reasons professionals want to work and stay at our company. Leidos has also been named to lists including Forbes’ Best Employers for Diversity, Forbes’ America’s Best Employers for Women, Military Times Best for Vets Employers, and Ethisphere Institute’s World's Most Ethical Companies®.
Employees enjoy career enrichment opportunities available through mobility and development and experience rewarding relationships with supportive supervisors and talented colleagues and customers. Employees appreciate our flexible work environment, allowing for and encouraging a true work-life balance. Our professionals are also excited about our Employee Resource Groups, like the newly launched Collaborative Outreach with Remote and Embedded Employees (CORE), which strives to create an environment where every employee, regardless of location, feels fully engaged as a valued employee of Leidos.
Your most important work is ahead.
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