Working at Thoropass
Thoropass makes it as easy to do the right thing as it is to check a box. Our team members believe that partnership lightens the load. Not everyone can be an expert at everything – lending each other support in areas of weakness strengthens everyone’s offering. We collaborate openly and enthusiastically; without ego.
What We Do
At Thoropass, we’re compliance experts so you don’t have to be. Pairing easy software that’s always getting smarter with expert guidance and continuous monitoring, we integrate into your process to prepare you to pass any audit, every year, with flying colors. Hundreds of growing companies use Thoropass’s compliance automation platform, expert services, auditors and partner ecosystem to get and stay compliant over the lifetime of their business. We offer SOC 2, ISO 27001, GDPR, HIPAA, PCI DSS, and other infosec and privacy frameworks.
We are a rapidly expanding team based in New York. We were founded in May 2019 and raised our Series C funding in November 2022. Our top investors include: J.P. Morgan, PayPal Ventures, Fin Capital, Centana, and Bain Capital. We're growing customers and revenue dramatically and we’re poised for continued break-out growth in 2025 and beyond.
What You'll Do
- Support a user base of 250 remote employees in LATAM, US, and elsewhere for all things IT.
- Install, manage, upgrade, integrate, and configure existing and new software applications, currently just over 200 products
- Perform employee onboarding and off-boarding procedures, including setup and configuration in both software and hardware
- Troubleshoot hardware and software issues in a mostly Apple environment
- Monitor system performance and identify anomalous activities
- Document helpdesk tickets, support issues, and technical specifications
- Compliance related activities such as assigned access reviews, hardware reports, etc.
- Coordinate with vendors and evaluate applications as needed
- Manage user access to applications and resources
- Contract and cost negotiations to renew key applications
- Document processes and IT workflows.
Skillsets/ Requirements
- Bachelor’s degree in computer science, IT, system admin, or closely related field (or equivalent experience or certifications such as A+, Security+, Network+, others)
- 4 to 6 years of system administration experience or related helpdesk experience
- Experience with Macs and Windows laptops, mobile device management (MDM) solutions, Microsoft, Google workspace, Slack, Jira ticketing, anti-virus solutions, data loss prevention solutions, multi-factor authentication, and single-sign-on solutions
- Strong troubleshooting and communication skills
Compensation:
- Competitive base salary
- Exceptional private healthcare
- Early equity in a fast-growing company
- Work-from-home model
- Flexible PTO
- Home office equipment
- Monthly wellness and home Wi-Fi stipend
Equal Opportunity
Thoropass provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Even if you feel you don’t meet every requirement, consider applying! Thoropass acknowledges the research which shows that women and people of color are less likely to apply for jobs when they don’t meet all of the stated qualifications. However, we’re looking for authentic innovators to blaze new trails and you just may be the right person for this or another role.
What We Do
Laika helps businesses manage compliance, fly through audits, and build trust in the marketplace.
With Laika's software platform and expert-in-the-loop offering, it has never been easier to design, demonstrate, and maintain compliance. We take charge of compliance obligations comprehensively. Our platform serves as a compliance command center for managing controls, policies, internal/external audits, vendor risk, and more.
But unlike other solutions, we know that sometimes businesses just want an expert to take care of things. That's where Laika comes in. We specialize in compliance, audit, and attestation for digital-native companies and enterprises investing in digital transformation.
We've helped hundreds of companies build and manage their security programs, obtain security certifications, pass thousands of audits, and respond to hundreds of thousands of security assessment questions from enterprise procurement teams.
Why Work With Us
Laika is creating trust in the marketplace and empowering growth through compliance expertise. We are focused on our customers' success and we are dedicated to integrity, innovation, and excellence.
We believe in seeing the best in ourselves and our coworkers, finding smart solutions to difficult problems, and celebrating our successes. Join us!
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