Company Description
Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds.
Since 2000, we’ve been keeping businesses connected.
At Wavenet, we don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof.
Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant.
Job Description
Job Title: System Administrator
Reports to: Central Ops
Role Type: Permanent
Location: Solihull or Kidderminster
Hours of work: 37.5
Summary and purpose of the Job:
Wavenet is seeking a dynamic System Administrator, who can deliver both proactive and reactive support to address system faults, configure enhancements, and manage changes within our multitude of Operational systems.
A System Administrator is responsible for managing and maintaining the different Operational systems within the business. These main systems range from ConnectWise IT Boost, ConnectWise RMM to our ServiceNow platform. The System Administrator plays a crucial role in ensuring the smooth operation, optimisation, and security of the Operational environment.
If you want to further your career from a vibrant and fast-paced organisation, this might be the role for you.
Responsibilities (but not limited to):
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Administer and provision user accounts, permissions, and access levels within ConnectWise and ServiceNow.
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Deliver technical support to end-users, swiftly resolving issues related to functionality.
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Offering advice and support to users on how to effectively use the system features in a positive and professional manner.
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Configure and maintain the platforms to align seamlessly with the organisation's business requirements.
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Troubleshoot and resolve integration issues to maintain seamless data flow across the business’s technology stack.
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Develop workflow rules tailored to specific processes within the business.
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Create and update user guides and process documentation for internal training purposes.
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Travel around the UK to different offices to deliver in-person training.
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Look for opportunities to automate and streamline processes.
Qualifications
The successful candidate will have:
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Experience supporting business applications.
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Advanced Excel skills, particularly in formulas, pivot tables, and XLOOKUP.
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Positive, proactive attitude with a commitment to problem resolution.
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Ability to prioritise work based on wider business impact.
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Proficiency in presenting ideas and solutions to the team for continuous improvement.
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Confident communicator via email, telephone and face to face
What We Do
The Daisy Group was founded by current Chairman Matthew Riley in 2001. Over the last two decades Daisy has developed through a combination of organic and acquisitive growth to be one of the largest providers of communications, IT and cloud services across the UK and internationally. 2018 saw key change within the Group as four independent businesses were established to better serve the needs of direct customers and indirect partners. Daisy Communications and Daisy Corporate Services remained unchanged. The most significant change saw the merger of the Group’s three channel-serving businesses (formerly known as Daisy Wholesale, Daisy Distribution and Daisy Worldwide) under a new single brand, Digital Wholesale Solutions. The Daisy Partner Services business also began to operate independently under the new name of Allvotec. In March 2021 private equity fund Inflexion invested in the Digital Wholesale Solutions business, which was demerged from and left the Daisy Group. Today the Daisy Group includes Daisy Communications serving the needs of small to medium businesses and Daisy Corporate Services for the mid to enterprise market – both remain significant providers for UK businesses, with portfolios spanning Lines & Calls, Mobile and Connectivity, right through to Unified Communications, Business Continuity and Cloud & Hosting and Security.
