Search the 18 jobs at Daisy Group

The Complaints Officer will be responsible for logging, investigating, and resolving customer complaints while maintaining high service standards. This role involves communicating effectively with customers, identifying root causes of issues, and driving continuous improvement in customer service processes.

The Mobile Analyst provides support for incident resolution and customer requests related to application software and infrastructure. Responsibilities include triaging incidents, logging requests, communicating service updates, ensuring KPIs are met, and managing customer expectations. The role focuses on improving service quality and customer satisfaction.

The Managed Services Sales Specialist is responsible for driving growth in the Managed Services portfolio, identifying new business opportunities, and executing all phases of the sales cycle. This role requires strong customer engagement, solution presentations, and collaboration with internal teams to meet customer objectives and enhance sales.

The Sales Specialist – Intelligent Networks role involves driving growth in the Networking portfolio for both new and existing clients. Responsibilities include qualifying opportunities, negotiating sales, leading proposals, and producing solutions that meet customer needs.

As a Sales Specialist, you will drive the growth of the Unified Communications portfolio, particularly in Contact Centre solutions. Responsibilities include identifying sales opportunities, supporting proposal development, negotiating contracts, and collaborating with teams to deliver tailored solutions. You'll need expertise in CCaaS and the UK market, with a focus on achieving sales targets and building customer relationships.

The Service Desk Team Leader is responsible for leading and managing a team of customer service professionals, ensuring quality service delivery and adherence to SLAs and KPIs. Key responsibilities include team motivation, performance management, process improvement, risk identification, and building relationships with stakeholders.

This position involves working as a Junior IT Security Consultant within the Penetration Testing team at Wavenet CyberGuard. Responsibilities include assisting with penetration testing, producing reports on identified vulnerabilities, and engaging with clients. The role requires a strong passion for IT security and the ability to work in a fast-paced environment.

The Software Implementation Consultant supports clients in utilizing the Shadow-Planner tool for Business Continuity and Operational Resilience. Responsibilities include managing client projects, conducting software training, and providing feedback for product development to ensure effective tool deployment and client satisfaction.

The Receptionist at our Romford office will be the first point of contact for visitors and colleagues, handling incoming calls, administrative tasks, and ensuring a welcoming and secure environment.

Responsible for providing hands-on technical support to customers during recovery rehearsals and live invocations at a recovery centre. Manage site operations, attend pre-test meetings, coordinate IT installations, maintain critical site facilities, and provide on-call support. Update technical documentation and prioritize health and safety protocols. Ensure high levels of customer satisfaction with prompt technical support.

The Associate Vendor Manager will manage vendor relationships, support strategic initiatives, and drive business growth. Responsibilities include leading vendor meetings, managing joint business plans, securing vendor funding, and coordinating with marketing and product teams. This role may evolve into a vendor manager position as experience is gained.

As a Business Change Manager, you will oversee the implementation of business changes, especially concerning ServiceNow, ensuring effective adoption, minimizing resistance, and realizing project benefits. Responsibilities include developing change strategies, managing risks, engaging employees, and monitoring performance.

The Pre-Sales Consultant at Wavenet is responsible for crafting technical proposals and quotes that align with client needs, collaborating with technical specialists to design solutions, and supporting the bid review process. The role involves understanding the Wavenet portfolio, preparing documentation, and ensuring compliance with internal governance.

The Portfolio CPQ Admin is responsible for the daily administration of the CPQ quote and contracting system, supporting sales teams, training users, troubleshooting issues, and ensuring smooth operations of the system. They will also collaborate with various teams to maintain product information and assist in product lifecycle management.

The Renewals Specialist manages and renews contracts with clients, ensuring customer satisfaction and retention. Responsibilities include monitoring contract expiration dates, negotiating contract terms, preparing renewal proposals, and identifying upsell opportunities. The role requires strong communication skills and collaboration with sales and account management teams.

The System Administrator is responsible for managing and supporting various operational systems including ConnectWise and ServiceNow, delivering technical support to users, configuring platforms, troubleshooting integration issues, and developing workflow rules. The role also involves creating documentation and potentially providing in-person training across UK offices.

The Internal Project Manager will oversee and manage projects within the Operations function, focusing on improving efficiency and operational goals. Responsibilities include project planning, stakeholder management, process improvement, and change management support, ensuring projects are delivered on time and within budget.

As a Receptionist, you'll be the main contact for visitors, managing calls, providing administrative support, ensuring a tidy reception, and helping with secure access. Your role is vital for creating positive impressions and effective communication within the office.