Assistant Business System Administrator

Do you have an interest in IT, QA and testing?
Are you looking for a long term career within IT, Business Systems & Change?
Come and join our Direct Operations & Change team here at Markel as a Business Systems Administrator
What part will you play? If you’re looking for a place where you can make a meaningful difference, you’ve found it. The work we do at Markel gives people the confidence to move forward and seize opportunities, and you’ll find your fit among our global community of optimists and problem-solvers. We’re always pushing each other to go further because we believe that when we realise our potential, we can help others reach theirs.
Join us and play your part in something special!

The opportunity:

It’s an exciting time to join Markel as our business grows. We have just moved into brand-new innovative offices in Leeds city centre right next to the train station, and we currently have an exciting opportunity for an Assistant Business Systems Administrator to join our Direct Operations & Change Team situated in our Leeds office.

The Direct division offer a range of products including professional indemnity, public liability, employers liability, D&O, property, occupational personal accident, legal representation and employment cover, and cyber.  Our distribution channels fall in to 3 key categories; markets which are created through direct to consumer channels; online or via our UK call centre, through our white label introducer network and our most recent development is the creation of our digital partner proposition providing API integrations into Insurtechs or broker platforms.

We have two retail brands that attract customers from different sectors of the micro/SME market:

• Markel Direct has been running for 10 years and targets multiple sectors including IT, fitness, Therapists, Photographers and Charities & Community Group.

• Caunce O’Hara offers specialist insurance to contractors, consultants, freelancers, self-employed professionals and to the oil & rail sectors.

What you’ll be doing:

• Provide customer and user support on core business systems owned or operated by the company

• Solve technical issues and providing support or resolutions within adequate timeframes

• Monitor and maintain business systems functions to ensure it meets business needs day-to-day

• Solicitate and analyse feedback from users

• Proactively respond to issues to support the business

• Supporting user management in systems

• Participate in a collaborative and technology focused team

• Grow technical expertise in the insurance industry

• Participate in Requirements gathering, Testing and Validating aspects of business systems

• Perform administration checks and tasks on business systems

• Support management and colleagues on enhancements and project work

• Support user control

• Involvement in reviewing, creating and modifying system features that enhance processes and business needs

• Revising and maintaining IT documentation

Our must haves:

• Experience in insurance or financial services sector would be beneficial but not essential

• Outstanding analytical, innovation and problem-solving skills

• Solid verbal and written communication skills to explain complex concepts to non-technical people

• Solid technical background and skilled at developing releases for the implementation of new system solutions

• Strong organisation skills, while being flexible enough to adapt to changing circumstances

• A thorough understanding of computer applications and systems / MS suite

• The ability to perform well under pressure

• Good verbal and written communication skills and the ability to organise meetings and prepare clear software documentations

• Strong problem-solving skills and the ability to negotiate with multiple businesses and partners to find solutions for technical challenges

• Good critical thinking skills and an open-minded mentality for new ideas

• Software development skills such as testing and designing would be beneficial but not essential

• Attention to detail and ability to maintain a high level of accuracy

• Data analysis skills

• Proficiency in various computer applications

Who we are:

Markel Corporation (NYSE – MKL) a Fortune 500 company with over 60 offices in 20+ countries, is a holding company for insurance, reinsurance, specialist advisory and investment operations around the world.

We’re all about people | We win together | We strive for better | We enjoy the everyday | We think further

What’s in it for you:

• A great starting salary plus 5% annual bonus & strong benefits package…

• 25 days paid holiday plus Bank Holidays, with the opportunity to buy / sell extra leave

• Fantastic company pension scheme, private medical and dental cover, life assurance, travel insurance cover, income protection, season ticket loan as well as other great benefits on offer

• There are countless opportunities to learn new skills and develop in your career, and we can provide the support needed to do just that!

Are you ready to play your part?

Choose ‘Apply Now’ to fill out our short application, so that we can find out more about you.

Markel celebrates the value of a diverse workforce that brings experience and expertise from a wide variety of backgrounds and life circumstances. Whatever your background, if you feel you meet the requirements of this role then we want to hear from you. We are also happy to consider candidates who are looking for flexible working patterns.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided with all reasonable accommodations to be able to participate in the job application or interview process and to perform essential job functions if successful. Please contact us via email at [email protected] or call us at 0161 507 5827 to request any accommodations that may be needed. This includes any alternative formats of any documents or information on how to apply offline.

#LI-Hybrid #PlayYourPartUK